The Swan Taphouse

Pleasant staff onsite. Good breakfast.

Room was dirty, uncomfortable, skylights with no blinds or curtains (rude awakening with the dawn), someone was actually painting our room door on arrival and had to be careful of wet paint and paint smells, severely understaffed (waited some while for attention on arrival for drinks and meal). Meal was underwhelming and delivered directly by kitchen staff instead of waitress, giving zero time for ordering extras or drinks. Table water ordered, but never arrived. The fresh cream smelt sour, although we were assured it was fresh that day. Perhaps poor storage? Only saving grace was pleasant staff (one girl doing waitress, drinks and check in) and being moved to the sister hotel next door, where the room was satisfactory, if not great.

Location, friendly staff,

N/A

The breakfast although you had a short walk to their sister hotel to get it!

The cleanliness! They don't clean. Water in the kettle, dust everywhere, filthy bath with soap scum and tide marks plus black mould all along the sides. Rotten window you can see daylight through, dirty cup. Carpets need replacing as torn. We were given a different room at the other hotel at no further charge .

Location was brilliant, free parking, friendly staff, amazing breakfast, comfy bed

Over bath shower isn’t great

The staff were great & very welcoming. We had the afternoon tea whilst staying here & it was really tasty, as was the breakfast! It’s also a fab location & good value for money.

The rooms are a little dated & our shower wasn’t great, no shower curtain & there was no fixture for the shower head. The room could have been cleaner, there were cobwebs & it hadn’t been hoovered well.

Nice food, good rooms, has carpark

The location

Room wasn't clean

Good location, friendly staff

Nothing we didn't like