Best Western Plus Chena River Lodge

No quite sure what the Plus status means, but maybe corporate should re-evaluate. The room was cleanish with a few carpet stains. Beds were comfortable. We needed to open the window to air the room out because smelled like cigarette smoke. The back of the bathroom door had no paint on the bottom 5-6" due to chipping/peeling. Breakfast was acceptable - the average Best Western hot breakfast fare. It is way past time to clean your carpets. See photo. This alone is what brought this review down to 3. On the positive side, staff was great and we thoroughly enjoyed our full day sightseeing in Fairbanks. Note: there is no shuttle service to/from the airport. Uber for 5 adults from the train station was $56 and to the airport was $35 including tips. Review for Best Western in general: those shampoo/conditioner/lotion bottles you provide are a great product inside, if one can actually get it out to use it. Squeezing those bottles is next to impossible for us older, seasoned travelers. I shouldn't need to have my husband come in and squeeze with both hands to be able to wash my hair in the shower.

Location was great.

Old building but comfortable. No parking

We stayed here for 5 nights and were very pleased with our stay. The staff we interacted with were all very friendly. The room itself was clean and with a comfortable bed and blackout curtains. There was plenty of parking available and the hotel is across the street from a large grocery store. There's also a water bottle filler in the lobby and free cookies provided in the afternoon/evening. Another major plus was the location was less than 5 minutes to the airport, which made catching flightseeing tours very easy. The one improvement could be the breakfast. It was ok, but higher quality bacon, eggs, etc. would be beneficial.

Comfortable.Great breakfast

It lived up to the Best Western reputation. I have never been disappointed in a Best Western and this was no exception

It was a clean tidy place, easily accessible.

The staff at the reception. They would do well to smile. I was away and was contacted by a tour agent at the hotel. They did not try to contact me to inform. The tour agent left.. I lost the tour. When I returned soon after, the reception did not even inquire about my tour or inform about the agent's visit. At checkout time they were in a mighty hurry. We left after we were informed that we should vacate. No courtesies.shown.

Excellent location, good breakfast, very clean and comfortable

We came up to Alaska to see the Northern Lights, but had a day's layover in Fairbanks. This Best Western is an older hotel that needs some updating, but the room is very large, clean, the bed comfortable, the staff pleasant, sturdily built so their isn't noise from room to room, a good shower, and the breakfast very good. It has the advantage of being within walking distance of Fred Meyer so we were able to walk over to get all the things that we didn't want to pack from home. The disadvantages is that the advertised shuttle service from the airport has been discontinued so it cost us $25 for a taxi to the hotel, the wifi is poor at best, and as I mentioned, it does need some refreshing (chipped furniture and some chipped paint) Despite the room size, there is only one chair in the room, and there is only one stand to put your luggage on. It isn't fancy, but I would recommend it for a layover on your way north.

Excellent location, close to the airport and the departure of some tours. Having Fred Meyers across the street is a big plus, especially in winter. Breakfast is quite good in quantity and quality. Reception working 24/7.

The airport shuttle service is no longer offered, and the room cleaning service needs to be significantly improved. We had to ask reception directly for bathroom supplies twice.

Room was very clean