The Imperial Palace

The WiFi keeps disconnecting and it's not interesting at all to the hotel staff. You advertised that there's a pool, that there's massage, and that there's exercise. There's nothing here. There's renovations going on and it'll take another six months, and you have to advertise that.

The hotel is well situated on Yagnik road which is like heart of Rajkot. Hotel is quite old like 30 plus year . Now they have build one more adjoining building which is Like 4/5 years old. Room is very small but all required things are there . I was given room 288 . When I entered it was hot AC was like not working. It’s took long to get room cool. The hand faucet fixed on wrong side . Service is good. Food taste is good but in restaurant is all time very crowded. People are making noise like vegetables market. There is no separate parking area for guests so if you are new to this hotel then you would have to wait till 12 midnight. Behaviour of Hitesh at parking area not good even Mr Khan at reception is also did not look co operative . Mr Naresh is a very nice guy .

This hotel is a STRICT AVOID in Rajkot. On entering the room allotted to me I was shocked to see only ONE HAND TOWEL ( even though we were a couple staying in the room ) NO ROOM SLIPPERS and WOODEN FACES OF ALL THE STAFF INCLUDING THOSE AT THE RECEPTION. The staff should be taught how to smile at Guests. When asked why only one hand towel in the room, the answer given was, if you require we will provide you one more. Luckily they had provided 2 bath towels. THIS INSPITE OF THE RATE BEING 7000+. There are much better options available now in Rajkot so not worth spending this much amount for a hotel which does not understand the meaning of HOSPITALITY

Staff not professional poor customer service breakfast was terrible . Just pure ignorance and laziness. Would not stay there again very bad experience very dissatisfied and disappointed

Awful experience ! None of the facilities like pool or gym not even working and when you tell the management they do not care at all Was given 2 single beds instead of a double bed - they just don't care about the guests and as many people from Uk book this hotel they are too complacent