Canal Court Hotel

I attended hotel on 3rd March 2026 with my partner after she received Cancer treatment at Daisy Hill, Hospital. As you can imagine it was a highly distressing appointment and I decided to take her into the hotel for a glass of wine to feel more relaxed. As a result of my partners diagnosis she requires her dog which is a highly trained and legally registered Great Dane who alerts her upto several hours of a potential incident requiring her to be taken home or have urgent access to a bathroom. We were sitting in the lobby and the dog was asleep beside my partner who was holding her paw. Many of your staff were aware of the dog and were amazing however two male members suddenly approached us and startled the dog. My partner asked them to give the dog space and approach gently. Sadly this seemed to be a breakdown in communication whereby they mistook this as the dog was aggressive and protective. My partner unfortunately couldn't explain that the dog is constantly working and if approached by two people she can be confused as she follows a protocol whereby she will sniff and check out anyone in close proximity. She is trained for diabetes and cancer however we were unable to communicate this and were asked to leave. We have visited your hotel many times with the dog and never once had she shown aggression or been disruptive to staff or customers owing to her training. We left the hotel given the fact we were told to call it a day with the dog however it really has added to the distress of receiving bad news at the hospital. Given the attitude of these members of staff it really had been a bitter pill to swallow despite being shown her registration on the assistance dog UK register. I did e mail the hotel regarding the issue and received an e mail from reception acknowledging the email and promising a response from management. This obviously feel on deaf ears and so I'll advise fellow travellers on this platform.

Well this hotel and its team are 5 Star from start to finish. Lovely hotel and incredible team from reception to bar. Sorry I can’t remember everyone but Cliona, Majella & Becca were superb. Well done and I’ll be back

I booked the New Year New You package recently and attended the fantastic live performance by the Highstool Prophets. It was one of the best stays I’ve had in a hotel in a very long time. The staff were absolutely lovely from reception to dining and in the Millers Suite venue. I felt very welcome and really well looked after the whole stay. The dining was fabulous, with lots of options for dinner and I really like the hot breakfast is cooked to order, there is a great fresh continental breakfast too. Parking was easy and I had no issue getting a spot ( it was also free for guests!). The room was spotlessly clean and the bed was extremely comfortable too. I look forward to coming back again soon for another overnight stay ( and some great live music). Thanks ☺️

We celebrated my 70th birthday with friends and family in The Canal Court Hotel and it was one of my most memorable and special nights ever. We had a private room but with Paul and his team, it felt like a palace, our room was beautifully decorated specially for us and we were so well treated with service and delicious food we felt like royalty. Been here many, many times for nights out and private functions and all were excellent but tonight tops them all and memories will stay forever for myself and family. I cannot thank enough Louise, the chefs, Paul & all the wonderful staff for my Birthday meal and party. Aileen & Sean

Stayed here Saturday to Sunday party of six when we arrived Some of the staff were rude and unfriendly . Went for dinner and had a lovely waiter call Patrick so all hope was not lost some of the waitress were also nice. Did mention this to the waiter Patrick who was really upstanding . Will we be back NO first impressions !! Have been to there sister hotel the carrickdale which we could not fault . So will go back there in the future.

We had a family meal on Sunday 28th December in a private room with 49 guests and from start to finish meal was excellent staff was brilliant and service excellent.

What a wonderful hotel. We stayed last Saturday night 13th Dec. Great experience from the moment we arrived at reception. Nothing was a problem. Hotel beautifully decorated for Christmas wonderful atmosphere. Warm and inviting . Beds so comfortable, bathrooms modern with a great shower. The service was second to none all the staff so friendly and helpful. Had a delicious meal in the bar great value for money and a fabulous bottle of wine. Didn’t want to leave. Will definitely be back.

spent 2 nights B&B mid week shopping, rooms are great and the food is fantastic as all ways. Been here a few times and never disappointed. Great Hotel and great staff. Also had two free cocktails throw in with the deal....

A two night stay at the end of November! The staff here are the most friendliest from housekeeping to the bar to the Reception area always there to help. During my stay there was an awards ceremony, a wedding and a gig and still I felt I was the only guest there, they all make it look so easy and always greated with a smile, yet its not and they are definitely kept so busy. I still think it should be a 5 star hotel as it deserves it!! The Christmas decorations make it look so luxurious at this time of year also.

We recently celebrated our wedding at the Canal Court Hotel on 28.11.2025, and we cannot express enough how incredible the entire experience was. From the moment we booked, nothing was ever a problem. Our wedding coordinator Patrick, along with Louise, went above and beyond to make sure every detail was perfect and that our day felt truly special. The staff were exceptional—professional, friendly, and always willing to help. The food was outstanding, with so many of our guests commenting on how delicious everything was. The service throughout the day was flawless. Our rooms were beautiful, spacious, and extremely comfortable, adding to the overall experience. We are so grateful to everyone at the Canal Court Hotel for making our wedding day everything we hoped for and more. We couldn’t recommend this venue highly enough. Colin & Arlene