Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

A group of friends recently stayed at Rosas y& Xocolate/ boutique hotel + spa -Marriott Bonvoy in Mérida, Yucatàn| MEXICO with high hopes, but unfortunately, our experience fell short of expectations. While the staff was generally courteous, there were several issues that affected our stay. Three of the rooms we booked were not up to the standard we anticipated. The rooms were run down and lacked cleanliness in some areas. We had booked 5 nights and decided to leave after the first night. We offered to pay for all three rooms for the second night, as we understood the "short notice" early check out. The staff wouldn't let us communicate with the General Manager despite our requests. Unfortunately we were charged in full for the 5 nights, eventhough we only stayed there for 1 night. I would definitively not recommend staying in this hotel.

Muy bien ubicado, buen servicio pero ya se siente viejo y caro.

This past weekend, August 23-24, 2024, we had a perfect stay at Hotel Boutique Rosas y Xocolate. The attention, the vibe and the charm of the place made us feel very special and eager to return. Greetings to Paulina, Angelica and Katherine for their great support, their kindness, and warm smiles. Thank you for the call to remind us of our hats that we left behind in their Lobby. Also, a big thanks to Erick for his very helpful recommendations during our breakfast at the hotel restaurant. By the way, it was delicious! Thank you for this fabulous stay at this Pink Oasis in the heart of Merida!!!! Not in vain, the best Boutique Hotel Award 2024

It is a nice small hotel. They have several lights on my room that did not work.

Hotel was tastefully decorated and furnished and is in a good location

The hotel is a little tired. The aircon in the room was very noisy. The restaurant menu (which was also the room service menu) was over engineered …one couldn’t get a simple salad (eg Caesar salad) or a club sandwich…staples of a room service menu

Our first impressions were very positive. This is a nice looking hotel with free street parking available (broadly anywhere except on the main avenue at the front of the hotel). There's a small pool and a well stocked gym which is adequate for a few people. From thereon, things started to look less rosy! On checking-in, there was absolutely no recognition of our elite status with Marriott. We were not offered any welcome drink or similar. For a place renowned for its chocolates, you would think they would offer you a sample which might actually drive people to purchase more. This frugal theme continued into our room. There was no fruit or suchlike as a welcome gift and instead we noticed a sign next to the coffee machine which stated that only 2 complimentary capsules are provided per day, and any additional capsules could be purchased for 45 pesos each. Our room was a good size and included an outdoor bath which was more of a novelty given that it was particularly dirty with leaves, etc. Our sink had not been properly cleaned (still had the remnants of spat out toothpaste in it) and the air conditioning unit was ridiculously loud...like being on a plane. It also can't be controlled...just on or off. The hotel agreed to move us to another room but they must have been aware of the issue before now. There were also no USB sockets to be seen. The lack of cleaning extended throughout the hotel, with dusty floors and just about every glass door being covered with finger marks. It looked like no-one had cleaned for some time. Breakfast was included and decent enough, but again the tightfistedness came into play, e.g. you could have juice or fruit but not both. Given that the prices are relatively high, we expected far more from this boutique hotel.

The hotel is a beautiful 100-year old house decorated with lots of style. The rooms are spacious and the bathrooms, too. The bed very comfortable. The staff very accomodating and the breakfast very tasty, especially the croissants freshly made each morning.

I couldn't sleep due to the heavy noise from the ancient AC system and the mini-fridge. A better cleaning/maintenance of the premises is necessary.

Good value for breakfast.

Bathroom plumbing in our room (hotel room #2) needs attention. We reported this to the front desk when we left so the issue has probably been addressed.

Muy caro para lo que es

Una experiencia de 💯 Como deseos de regresar y estar más tiempo Los destinos deliciosos, el pan 🥐 recién horneado y atención esmerada en recepción, parking, restaurante, personal en habitaciones. Gracias ☺️