Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

Firstly, this is a cute property with some nice design and is in a good location. However it’s totally overpriced and lacking in service or experience. Overall, the staff weren’t welcoming and wifi is sporadic. Absolutely no reference or benefit to being Bonvoy Platinum status. It was a special event so I decided to splurge for a suite which was a total waste of money. The room was tired (I understand it’s a heritage building but not an excuse for not updating or maintaining it) and hadn’t even been swept before our arrival. Most frustratingly, I’d booked on the basis of the private terrace. But it’s not at all private. The terrace is a shared space with another room, with some planters to divide which do not create any privacy. Moreover, there is a door/window from the public hallway on to the terrace so anyone walking by can look in on you. Given usage of the terrace was a big part of my interest in the suite, it was completely useless. I mentioned this on arrival and the staff were uninterested - a simple curtain could have been a massive help. I brought it up again when leaving and the guy “said I should have mentioned earlier” - which I had… The ‘included breakfast’ is quite good quality but it’s limited - lots of extras or not included. Probably fine for most cases but having spent so much money on the room I didn’t expect to be charged for an extra coffee or some fruit… Overall, a cute hotel that would be good in the moderate price range (I didn’t see a basic room) but when you pay high luxury prices one expects a lot more…

Beautiful and quaint hotel, great location, quiet courtyard to relaxe and swim! The BEST restaurant in a Boutique Hotel; we ate in the Rosas y Xocolate Restaurant four of the five nights; really it is among the finest!

Lights in room could be brighter

Great boutique hotel in a terrific location. Easy walk to almost everything you would want to see or go to eat in Merida. Staff is incredibly friendly. Excellent restaurant. Fitness center was new and needs to be a little better organized but still functional. Room was spacious and comfortable. I would highly recommend this hotel if you go to Merida.

We stayed for a wedding and the property is amazing. We loved the beds, the bathroom, and the restaurant. We will be definitely coming back.

The staff were very friendly and very helpful in all aspects of our stay. Our ground floor room had a nice layout, plenty of natural light and was comfortable. Some items are starting to show their age, like the shower and windows but overall a nice stay in a perfect location with easy walking to shops, restaurants, etc. The restaurant was also outstanding. One dinner and multiple breakfasts were excellent.

Everything we wanted in a great location. Restaurant has a jazz combo on Sunday mornings.

Muy Basicas las instalaciones de las habitaciones , no le han dado mantenimiento al hotel y no se me hizo acorde al precio por habitación