Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

We were treated like family at this boutique hotel, and given the kindest upgrade to a spectacular suite. There are a lot of wonderful, warm, intelligent and professional staff members here, but Crissiant, was a true patient and kind executive helping us plan for many months in advance to have the best trip. We highly recommend this hotel as THE ONLY choice in the area to have a bar, restaurant, great location on the nices street in town, pool, and stunning decor, in Merida. PLEASE BE SURE TO GO HERE!!!

muy bien , comida excelente

Check in and check out was very smooth. Nice friendly staff. Katie, Bruno, Chris at the Reception was exceptional. Restaurant Sergio who works on Saturdays were really great, friendly, intelligent and very attention to detail. Pamela and Rebecca was great . every one in the restaurant served us with a big smile. Luis at the entrance / car park always opened the door of our taxi and very friendly Rooms were cleaned every day and we slept very well every night really well. Great central location to go anywhere. Definitely will return and highly recommended.

We went here for brunch and it is a really nice patio along Paseo de Montejo. The alcohol sales times change on the daily based on where we are or what time it is. 😁 wife had enfrijoladas and I had an omelette. Both were really good but she loved hers. We did end up getting a mimosa but they seemed to be without bubbles and were pretty pulpy.

Excelente solo deberían calentar la alberca, el agua está muy fría

LOVED this casually elegant hotel and you cant get a better location. Visually enchanting. The ground floor room was spacious and very quiet, shutters block all light at night. Super comfy bed, separate outdoor shower that we used every chance we got. Very attentive staff. The restaurant is another reason to love this hotel. We ate dinner there twice during our 5 night stay, it rates as well as any dining experience in Merida. And the included breakfast goes FAR beyond the cold cereal and packaged muffins you get here. The hotel and restaurant staff speak great English and were delighted in sharing their knowledge of the area ruins, cenotes and other atteactions when we asked. The gym is impressive. We would definitely stay here again.

Positives: Excellent customer service. The personell was amazing in helping with anything. Large high-ceiling room. Very good food for breakfast and dinner restaurant (if you choose to eat here) with live music. Also good service at the dinner restaurant. And goooood bread with olive oil. Amazing location - close to most places within walking distance. Located on a vibrant street. Option of Valet parking or parking in the street. We parked in the street and had no problems. Opportunities: The floors were not cleaned in the rooms. They kept changing our towels even if we hanged them up because we didn’t want them changed (eco-wise).

Excellent customer service. The personell was amazing in helping with anything. Large high-ceiling room. Very good food for breakfast and dinner restaurant (if you choose to eat here) with live music. Also good service at the dinner restaurant. And goooood bread with olive oil. Amazing location - close to most places within walking distance. Located on a vibrant street. Option of Valet parking or parking in the street. We parked in the street and had no problems.

The floors were not cleaned in the rooms. They kept changing our towels even if we hanged them up because we didn’t want them changed (eco-wise).