Hotel Riu Tikida Palmeraie - All Inclusive

Belle chambre et beaux jardins

Les palmiers autours de la piscine, morts. Peu d’ombre. Cuisine toujours la même matin midi et soir. Très peu d’alternatives

Pas grand chose

L'accueil non professionnel et n'a rien d'un établissement hôtelier en ayant réservé une suite, nous nous retrouvants face à une odeur des égouts impitoyable l'animation de l'hôtel dépassant minuit à l'origine d'un inconfort la nourritureest vraiment pas à la hauteur

Overall? - definitely NOT a 4 star platinum+ to holiday. It needs to be downgraded to 2-3 stars basic MAX. Overall I’d say the staff are welcoming and the grounds are very well kept. Including the newly refurbished pool. We stayed here late may to early June and have never been to Morocco before. Granted it was a heatwave (40c) so we were not expecting this level of heat. There are both pros and cons , though it seems the cons outweigh the pros. I’ll start with that when we arrived it was a11 - no option for a meal was given or no welcome drink - we’d stopped on the coach to several other hotels and most offered this. Given the time we got off I was quite surprised by this. The first (major) issue - cockroaches both in our hotel room and LOADS of them in the downstairs toilets. The staff stamp them to death with a mop - then brush them out into the main hallway to scoop them up and move them out - but it’s clear there’s an infestation. Other reviewers have had similar issues. And we were on the top floor….. The ones in our room? Well they eventually got rid of them - I trapped one in a glass and they came to remove it….2days later. We named him at this point because he was a fixture of the room. When we complained we were just told “it’s normal”. They NEED to spray insecticide and use incense. Food - the food is extremely basic but has a wide variety. Sadly many things begin to taste the same - very one note. I’ve noticed VERY pink meat as well as undercooked chicken (a hazard given they wash their chicken in this country) as well as many of the heat lamps simply not being hot enough. They provided microwaves - I’d suggest using them. The flies are so disgusting - the food is uncovered and they literally FLOCK all over it. More than once I’ve seen dead flies in the yoghurt, ice cream and quite a few in the jam (once a wasp was in there). They HAVE to address this somehow before they kill someone. Though granted I understand it can be difficult having 300 guests who all finger or cross contaminate the food. Nothing is labelled properly (I.e vanilla ice cream was actually citron on random days) so anyone with a food allergy - stay away. They did have a vegetarian option - if that helps. I don’t know what they do to the bread but by god it’s hard and stale. It’s SO bad. The drinks were basic - many of the cocktails being a premix option though they eventually started doing them in a cocktail shaker. The menu is very limited but they can make you more options though you have to ask. Everything is insanely sweet and seems to have added sugar (but hey it’s all inclusive). We stuck to water or soft drinks from a syrup mix. I’d say you need to add sprite or Fanta to the wine - it’s SO acidic it hurts. The beds - they are a simple duvan - the sheets caused me to itch but smelled clean and they would always remake the bed. We did ask for the sheets to be changed but this was only done once during our trip - I still saw the fluff marks left from my socks. Our hotel room - kinda clean - the floor left black dirt marks on our feet but looked clean. The maids seem to only wipe down random surfaces - dust is present. But they do restock the water every day. Generally the room was a little run down - heavy limescale, holes in the toilet walls - the air con didn’t work to start with (but they did fix that). The major issue with the room was our sink - the plug was broken so if you put it down it wouldn’t come back up - we had to use a knife to open it. This was reported and even the maid noticed it - but no one came. The pool is generally a pro - it’s bigger , well looked after and we didn’t struggle to find a sunbed. Towels also are easily replaced. While nothing major there was a wap issue - lots of them came because of the sugar in the drinks (I didn’t see any anti infestation happening but that doesn’t mean it didn’t). Sadly the pool doesn’t have many spaces to relax - granted it’s a kid friendly hotel so you expect screaming - but the bar played constant weird club music and served alcoholic beverages throughout the day and evening (again wasps). Thankfully not many were drunk and rowdy. The speciality restaurants - generally pretty bad - the Morrocan restaurant….everything tasted the same. Every single desert was nut based practically (again allergy concern). The Italian was okay - better than the morrocan but again - very similar to what is on offer at the main buffet. Many of the chefs do not speak English. The shop - cripplingly expensive. And very little in the way of snacks etc offered. Granted it’s all inclusive but I’d expect some other bits to be present. There was a few chocolate bars - Oreos and crisps. (Pringles were the only salt flavour). The hotel is also too far to be reached by uber etc so you need to book a taxi if you want other food (get the hotel to book it or they will fleece you good - I’m talking like 450mad from the Médina back to the hotel (around 40gbp) which is ridiculous. Overall we are pretty disappointed with our stay - and a little grossed out. Tui label this as a 4 start hotel platinum plus - but it really isn’t anywhere near that quality. Max id rare it is 2-3 stars basic.

The pool area has recently been refurbished with all the old broken and slippery tiles being replaced with no slip tiles. However, the new design makes it difficult to get to the pool if you are near the back as planters have been added and guests block the way down with sunbeds. Twice after squeezing past beds to get to the pool I found guests had moved their beds to block anyone getting through. The pool toilets are still in need of repairs and upgrading. Saying all this, the pool and area is great, particularly for disabled and parents with young children as the steps and ramp into the pool is very easy access. We did have an issue with ants in our room, along with a sink that didn't drain and noisy and poor air-con but we mentioned this to reception and they moved us to another room although the air-con was still not the best. We didn't have any problems with any staff, in fact most are very helpful, particularly the daytime reception staff (less so the male evening and night time staff). If you want to go out for a walk there isn't much locally, but there is a free bus into the medina and the walk around the hotel gardens is lovely. We consider this hotel to be better value for money than most and are booked to go back later in the year. Just be aware, if you do suffer with the heat the departure lounge in Marrakech airport has abysmal air-con and is so hot and when boarding you'll wait in an enclosed airless tunnel before being allowed on the plane so don't rush to board!

Le buffet la piscine super grande Buffet super bon !

I felt safe. The resort was nice. The room was big.

Room could be updated.

Le personnel magnifique au top,l'endroit,le calme

Il faut un peu de rénovation côté chambres le matériel commence a être usé