Hotel Riu Tikida Palmeraie - All Inclusive

Je me suis fais volé ma valise à l'entrée de l'hôtel , l'enquête a révélé un problème technique sur les caméras qui font que 2 heures d'enregistrement n'ont pas été enregistrer ce qui a rendu impossible d'identifier la localisation de ma valise , j'attends toujours le remboursement de ma valise et une réponse claire de la part du département de complaintes , une enquête auprès de la police est en cours , séjour gaché par des aller et retours et des procédures administratives ....

We have just returned from a weeks stay and have been quite disappointed with this hotel. The first night we opened the door to our room (1029) and staring back at us was a HUGE cockroach. The guy who showed us to our room just kicked it out and left us be. The beds themselves were covered in bugs but it was late so we tried to sleep and look to sort the following day. In the middle of the night I woke as I could hear some rustling. I put my phone torch on and another huge cockroach climbed out of one of our suitcases! I could not settle at all after this. The air con didn’t work and the room fan was also crazy noisy so neither of us could sleep. We went to reception to complain (mostly about the bugs/roaches) and were told ‘you’re in Africa, what do you expect?’ I thought this was quite dismissive as we know there are going to be bugs, but not to this extent! We advised we have travelled to Marrakech previously and stayed at a different hotel and never had issues with bugs/roaches. They said they would move us to a new room the following day, which they did. We requested first floor room and thankfully we never saw another cockroach! So if staying at this hotel, I’d recommend requesting a first floor room, not ground floor. The bed bugs however still continued and I am covered in bites, even with using insect repellents. I am still itchy and seeing new bits since returning home. This has really ruined the trip for me as I didn’t get one good nights sleep all week. It’s a very big site, plenty of space to sit around etc. without it feeling overcrowded or struggling for seats/lounges. We never struggled for sunbeds. We came down sometimes between 9/10am and could still get beds. If you are wanting a front row bed by the pool, you will need to go down around 7.30/8am, but that’s only if you’re picky about your sunbed location. The pool is great. So spacious! We loved that there was plenty of room for you to relax in the pool without being splashed by games/kids, or if wanted you could go and join in with water polo or water volleyball games without hindering people who do want to relax. Fresh pool towels are also available daily so no need to pack your own. There’s also a good size indoor pool if preferred. Food - meh. We’ve had better food from 3* all inclusives. We found we ended up eating the same meals every day for breakfast, lunch and dinner. One thing we did like was that food is accessible almost all day, so regardless of what time you wanted to eat you could go grab food. It’s probably the best food opening times we’ve ever had at any hotel. We just wish the quality was a little better considering this is a 4* hotel. We aren’t expecting Michelin Stars, but my partner isn’t a fussy eater and even he was struggling to mix things up. Drinks - VERY disappointing! The drinks selection is limited. You cannot taste a drop of alcohol in the drinks. Cocktails taste like juice. I enjoy a short (vodka and coke) and could not taste any vodka in it. I don’t even like strong drinks, but to not taste the alcohol at all isn’t great. We asked for more alcohol to be put in our drinks to make them stronger but we found all they did was add the alcohol last so it tastes stronger initially (a tactic most waiters used). In the end we got fed up of keep asking for stronger drinks as it didn’t make a difference. We aren’t huge drinkers but we didn’t even get tipsy/merry one single day/night. Enjoying a drink around the pool or bar at night is a biggie for us when on holiday so we were very disappointed with selection/taste as a whole. The hotel is generally clean but there were a lot of wasps/flies around the pool. This is probably due to drinks though rather than the fault of the hotel, and waiters did come round and clear cups regularly to try and prevent it. The grounds are lovely to walk around We loved the animation team. They were super friendly and approachable. We liked that they weren’t too pushy if you didn’t want to join in any of the activities. The shows they put on were very good - they are amazing dancers!!! We enjoyed the entertainment both daytime and evening. Good for both adults and kids of all ages. The free shuttle bus into the centre is easy to use. There is an app so you can book times there and back. Overall we give the hotel a 3*. Great pool and animation team, but disappointing food and drink and not having a full nights sleep all week due to bugs/bites.

Tudo

Le calme

Pas d’aqua park pour les enfants et le club kids sans animation

Essen

Séjour du 26 au 30 mai 2026 (Chambres 5112 et 5114). Manquements graves à la sécurité et à l'hygiène. Ma fille a subi un accident corporel grave (torsion sévère, radios en cours) au niveau du théâtre à cause d'une porte ouverte en pleine nuit, donnant sur un dénivelé de 50 cm sans aucune signalisation ni éclairage. L'assistance a été défaillante : nous n'avons obtenu une chaise roulante que le lendemain après-midi, après avoir dû solliciter l'intervention de la police. Le directeur a refusé de reconnaître la responsabilité de l'établissement, affirmant qu'ils n'avaient pas d'assurance pour cela et que nous devions saisir la nôtre. De plus, la restauration est très basique pour ce standing et nous avons constaté la présence de cafards dans les toilettes de la chambre.