Ranbanka Palace

Atmosphere

Missing real coffee

Staff

No hot water for 2 days, dirty room, the whole place for the price was very expensive and not worth it. Everything needs a good clean. We left a day early because we just couldn't stay there.

Location

Archaic facility, no value for the money charged over priced.. kitchen and room service horrible

Good location and the service staff were nice and helpful.

We booked two premium heritage rooms and were highly disappointed in our stay. Condition of rooms: very dated and not maintained well. The showers (in both rooms) were running on and off and hot water was not available at some point. Our safe was only operational some times. Many plug points were not in working condition. Comforter in one of the rooms had large burn holes on the underside. Cleanliness: One of the rooms were not cleaned at check in (bathrooms and bedding were dirty/used). Luckily, the service staff promptly cleaned the room and changed bedding as soon as we requested it. Food: Perhaps the most disappointing aspect was the quality of food. We had breakfast included rates but chose not to eat there all days because it was that bad. Dinner buffet food was cold. Breakfast food tasteless. Noise: There was a wedding happening throughout our 3 night stay with loud music and wedding guests making noise till 1am. It made no sense why our rooms were in the same area as the wedding venue when there are other sections of the hotel they could have had non-wedding guests stay. Furthermore, management needs to be prudent about ensuring wedding events end at a reasonable time and wedding leave the property after the wedding event.

Very neat and clean and well kept rooms

Heritage. Wonderful room with balcony

Needs a little attention here and there.

The location was okay

I regret to inform potential guests to steer clear of this hotel following what was undeniably one of my worst hotel experiences. The problems began immediately upon my 4 p.m. arrival, where I was greeted not with a ready room, but a series of frustrating relocations. Initially, my assigned room wasn't prepared, leading to a half-hour ordeal of being shuttled between various unsatisfactory rooms. The ordeal didn't end there. The hotel's atmosphere was excessively noisy, marred by ongoing events. A desire for early sleep at 10 p.m. was shattered by a boisterous party in the yard, complete with blaring music that made rest impossible. The internet didn’t work at my room. I had to go to lobby to use internet. Most critically, the room's amenities were subpar. The shower, a basic necessity, failed spectacularly. I encountered erratic hot water supply, frequently turning ice cold without warning. This defect made a simple shower an unwelcome adventure in temperature roulette.