Hakuba Tokyu Hotel

Welcoming, friendly staff

A little old-school style

The hotel is across the street from Rhythm Wadano, which was convenient for renting our skis and was the pick-up point for our day tour to the snow monkeys. The hotel must have been prestigious when it was built, the rooms are very clean and of a very good size with a large bathroom (with a separate room for the toilet), the lobby area is huge and there are 3 restaurants on site (one seems to have closed). The service standards reflect the prestige, too, with gentlemen supervisors making sure that each team abide by their high standards. The breakfast buffet offered a wide choice of food of good quality and preparation. The onsen was very clean and had an indoor and outdoor pool.

It is an old property, so some people would find it dated. Because it is very well maintained, I would say it's "vintage". We had a problem looking for where to have dinner. You need to reserve your table with the reception ahead of time and some nights, there was no available table for us. On our first night we made do with pizza at their bar. Luckily, we found a pub behind Rhythm Wadano across the street. And on Christmas eve, we scored a table at Mimi's Restaurant next door. The nearest convenience stores were in the middle of "town", a good 20-30 minutes walk away (in the snow).

Spacious, with good ski storage facilities. Outside Onsen is a must.

Limited shuttle bus access, staff not as helpful or accomodating as other places we stayed in Japan.

location close to ski lifts and views

a little bit out of town

The staff were very helpful and friendly

It’s a bit dated The breakfast was very poor

The property was beautiful and the rooms spacious, even with a 3rd bed added. The staff were fantastic.

We arrived and were told there was no room service and we had missed the cut off for booking the restaurant for that night. To get into the town or to another restaurant required a taxi, and there was really nothing much on site. We had our snowboard gear fitted at the hotel only to find out 2 of the boards weren’t waxed properly. The beds were extremely hard, like sleeping on an ensemble base without the mattress. The potential for the hotel is huge, but they have missed key opportunities, like being able to order a coffee and sit and watch the snow.

Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.

Average