InTown Suites Extended Stay Bowling Green KY

The chemicals that you all use to clean are way too much I have breathing problems and have had nothing but problems since I got here. I have had to go to the emergency room and get extra treatments for my breathing. I understand that you want the place to be clean and it is but you need to take into consideration the health of the people that are staying at your hotel and change the chemicals to something that doesn’t have such a strong smell

I was attacked by fleas then they tried a bug bomb which didn't work. Then they moved me to a smoking room. Im allergic to cigarette smoke.

Place was horribly ran, went to get my room at 3:00 and was told it would be ready in a hour. So we went to our event for a few hours came back around 6:00-6:30 and was told our room would be finished in 30 min. Once we got to the room it looked like it had never been cleaned once. Hairs on the sink and toilet seat. And everything felt disgusting. Think twice before booking here.

Made reservation 3 months in advance and was called at 6:30 pm on the first day of reservation and informed that the hotel was overbooked and that I didn't have a room. They also told me they could not help me find another room. I traveled with work for 30 years and spent at least 100 nights a year in hotels and have never be treated as bad as this hotel did !! I will never stay with them or any hotel in this chain again.

Very unhappy with management and how I was treated. Would really like to get in touch with someone higher up to address the issue

Didnt like nothing except the price whuch seemed high for this hotel

This place failed to mention that the front office closes at 7pm. We drove 8.5 hours for the place to be closed. When we called the assistant on duty, he told us the office was closed and to come back at 11am the next morning & the manager on duty "would probably" still honor our reservation. The guy on the phone told my husband that we had to look at the hotels offical website for the correct times for the office hours. The check in times that were given on hotels.com was 3p.-9pm. A lady called me on the day of my reservation to confirm I was coming. It would of been nice to have a heads up that the latest someone can check in was 7. We showed up at 7:50. Needless to say, we stayed elsewhere for our whole stay in Bowling Green & by reading some of the other reviews, it was a good thing we ended up staying elsewhere. We stayed the dates for Holley LS Fest & hotels get booked up WAY in advanced, I would make a suggestion to this hotel that a front desk person stay later than 7pm on the dates for this event for the sake of people that drive from all over, to be able to show up & actually have a place to stay the night. I cant give a review for the actual room but from the reviews, it isnt that good in condition.

Room was very run down and dirty.. strong smell of cleaning fluids but still dirty... only 1 towel and couldn’t even get an additional pillow... the area was great but I will stay next door or across the street next year

We don’t usually get a suite ... so it may have been my ignorance but we had to beg for towels the second day?

It says its dog friendly and i have a registered support dog and they told me they are not pet friendly after o booked and paid for a room for a week, stayed one day then was told to leave.. it says they are dog friendly when you put ot in pet friendly hotels