Novotel Phuket Kata Avista Resort and Spa

Apart from staff being friendly with our kids, not much. I have to give credit to them though for giving us another room when we requested one.

There are many things I can mention: 1) The photos of the resort, especially the rooms, are fake, plain and simple (enhanced by AI I presume). The entirety of the resort is run down and needs A LOT of renovation. 2) The first room we were given was like a freezer, it was approx. 14 degrees Celsius even when the AC was off. 3) The internet is very slow and unstable. 4) The kids club is only free for 1 hour a day and paid thereafter - this is the first time we've come across such a thing. 5) You have to use TWO separate lifts to get to your room - another first for us. 6) Location: the hotel is on a very steep hill and the neighbourhood has 5-6 weed shops. 7) The restaurant is literally an open space with no air conditioning. 8) Coupon system for half board, drinks NOT included and quite expensive, too. 9) One of the receptionists came to our room at 8:20pm to say that the guests below our room have complained that our kids were running around in our room; they interestingly had no problems with Indians eating with their hands at the restaurant (curry, eggs, everything). 10) Laundry is cheap, however be warned, they DON'T have a tumble drier, they literally hang the clothes out for the sun to dry them (not our words, the receptionist's!). 11) Plumbing problems - the toilet was CONSTANTLY reeking. 12) It happened at least three times that our room had not been cleaned by 4:30pm, upon complaint the reception told us that it's because "there's high occupancy". 13) ATM in the hotel not working with UK cards (tried both credit and debit). 14) No body lotion in an - allegedly - 5-star hotel. 15) People smoked weed in the hotel, we could smell it almost every day. 16) Excursions outrageously expensive - when we asked how much a private boat tour to Phi Phi would be, the guy at the hotel simply wrote 44.167 on a piece of paper and only said "thai baht".

Tam bir çocuklu aile oteli, her şey vardı. Çocuklar için odalara oyuncak bırakmışlardı. Ücretsiz upgrade tanımlamaları da çok tatlı bir hareketti.

Her şey 11’de kapanıyor, ama Phuket geneli böyle sanki

The location was pretty good and there were shuttles you could take to nearby beaches and lots of shops nearby. It was very cool and family friendly and lots of things to do. The rooms were good too. The halls did have a bit of a musty smell though and easy to get lost. Food was good, recommend masaman curry or margerita pizza for kids. Bit sad that there was no thai food though and at the breakfast buffet the food was just sitting in the heat. There was a kids and adults pool but the kid pool was empty and the adult pool was swarmed with people. Quite noisy near the pools but nice and quiet in rooms. It was very cheap so good value and the staff and service was very good. Wouldn't recommend if you are going without kids though because it is very based on the enjoyment of kids.

Free fruit in our room was a nice surprise!

Staff were very good, food in restaurant excellent too. Nothing seemed like too much trouble.

There was work going on in the hotel - but this can't be helped. The hill to the hotel is very very steep.