Hotel Suisse

Location is great, right on the bank, near Bellagio ferry station

It is hard to find the hotel entrance since it is actually a restaurant and you nerd to go right through the main room to the desk. Old facility, needs some repair. Very noisy due to restaurant till midnight because of guests and after you can see staff talking and performing their duties. Staff extremely rude and not helpful at all. First, I asked where is entrance to the hotel, waiter couldn’t answer. Day after I asked about breakfast, the lady told that it is over (after 10am), and it seems she was happy about it. Also, they took city tax 2 euro, but booking wrote 1 euro. Room with view is overpriced. Kettle didn’t work, there is no water or coffee machine in the room

Emplacement idéal

Très bruyant en lien avec l’emplacement et l’activité de restaurant que fait aussi l’hôtel

Very clean, very central location and warm staff.

Nothing.

Great location and view. Restaurant was delicious.

Most of the staff were helpful but a few weren’t friendly and seemed bothered when I needed something. The reception desk is in main restaurant area so certain staff didn’t know how to help hotel guests and seemed bothered. Hotel will be better once they work out a few things. Some rooms were being renovated.

The staff was the only thing that was a good experience.

Overall the stay at Hotel Suisse was terrible. To start off, there is no reception area and we had to check in to our hotel at the hotel suisse restaurant. This required us to walk through people enjoying their food with all our suitcases. There is also NO ELEVATOR. This is not stated anywhere. Be prepared to have to drag your luggage up 3 flights of stairs. The hotel room had no refrigerator and no safe. Our toilet broke after using it once (the staff member that helped fix it was extremely nice). The hotel is connected to the restaurant making the rooms and hallways smell like dirty oil and rotten fish. It was nauseating to constantly smell food. After the restaurant closes, there is NO ONE in the hotel. No security, no front desk, nothing. When the restaurant closes, all the staff leaves. Around 12 AM this loud alarm started blaring and DID NOT stop. There was no staff to take care of it and it went on. We were worried it was a gas leak. We had to leave the hotel for a flight early in the morning and since there was no staff to check out with, they told us to unlock a side door to leave and to put our keys on any table inside. This meant the hotel was completely unlocked after we left which is also unsafe. Terrible experience here highly recommend booking somewhere else.

Location amazing, went elsewhere for breakfast. Dinner at the restaurant was amazing.

Coffee in room along with tea.

Nothing

The staffs were not nice nor care for the customers. It was very laud and noise at night till midnight to disturb our sleep. When we asked to tune down the sound, the staff (manager) was rude and confrontative to the us. This is absolutely not acceptable. We were very upset and unpleasant to stay there.

Excellent location, better when the construction next door is finished. Staff were very friendly and helpful.