Waldorf Astoria Las Vegas

Very convenient central location on the strip but it is remarkably quiet. Our suite was gorgeous, clean, and spacious. Positives: Facility was comfortable everywhere we went. Guest Comfort is obviously a priority of the staff and hotel. Staff and Service: Crown Jewel level service. Every single front line worker was focused on our needs and on making us happy with our stay. Amenities: Too many to mention but we loved the pool, the spa, the big bathtub! Beds were comfortable and restful. N'espresso machine with pods in the kitchen was WOWEE appreciated. Room Service: pricey but delicious. Service was impeccable and almost invisible. Location: Easy and pretty walk to Aria. LOVED that there was no casino on the property. Valet parking was convenient for our guests. Drawbacks: The building is starting to fail. A lot of the impressive features (floor to ceiling window electronic window treatments, for example) need maintenance. While the maintenance crew was incredibly friendly and kind, we saw far too much of them in our 5 day stay. Service: front line, excellent. Management, so/so. It felt like every turn (our pool cabana reservation that we have confirmed twice before we arrived, was deleted) from check in to check out was a glitch. We had a suite reserved but when we checked in, the key opened a door to the connecting room only (2 full size beds and a bathroom) and the front desk insisted they were correct. A third party needed to be contacted on our behalf and the front desk "found" our reservation and sent up other keys with the bellman an hour after we checked in so we could access our suite. One day we could charge to our room, the next day our name didn't even show up as a guest in the hotel and charging to the room was impossible, the day after that, no issue with charging to the room. The pool staff was put in a really tough position when our cabana reservation was gone. They made up for it the next day, the best they could, with some complimentary items and a bottle of champagne and a tiny cake for my birthday. It felt like the staff were constantly challenged by mistakes that were made by others in the process. If you are an impatient traveller, I would stay away from this hotel. It certainly did not live up to its name in this regard.

I love the pool. Our room was beautiful as well. I also love the sky bar

Had an unexpected quick one night stay in Las Vegas and decided to stay at the Waldorf Astoria. I'm a loyal Marriott guest, but had been meaning to stay at the Waldorf Astoria as I heard many great things about this non-casino property. What a wonderful experience!! The service at the Waldorf Astoria is exemplary and so welcome in today's world. From the moment I arrived to the moment I left the hotel staff acknowledged me, said hello, smiled and asked if they could assist in any way and all in a pleasant, professional and genuine manner. The front office staff (valet, front desk and bell staff) were all so welcoming and courteous. From my former hospitality career, it is so refreshing to see this level of service and attention to the guest come so naturally. Kudos to the Front Office Manager, Daniela Corso, who clearly appreciates and values her incredible team members. Small things make such a huge difference. I wish I could have stayed longer to experience all that the Waldorf Astoria offers. The pool deck is fantastic and the 23rd level lounge looked amazing. Will most certainly be back. With no casino, the Waldorf Astoria is an oasis in Las Vegas and right in the middle of the action on the Strip.

Location

Nothing

Asked for a late check out and was denied. Paid $550 for one night and couldn’t get the courtesy of a late check out.

I have had two meals at The Waldorf in Vegas, once in December 25 and ones in April 26. The service of my meals, once some sushi, and once a great Hamburger in Zen Kitchen was wonderful but this is a high end property. I will be staying at the Waldorf for 6 days in August. Here are some photos

Location, price, spacious, clean, low quantity of guests, good gym.

Concierge’s attitude, not very nice.

The Waldorf Astoria was an absolutely perfect getaway in Las Vegas. The location, just steps behind the Las Vegas Strip, is a perfect blend of Vegas action and the quiet elegance that only a Waldorf can offer. We had a spacious standard room with a huge bathroom featuring a separate soaking tub and shower. The room also had a changing closet separate from the bedroom. Housekeeping was spot-on and did an afternoon/evening turn-down and refresh, which was wonderful. The valet, Josh, was extremely helpful and kind, offering advice and transportation. In addition, Patrick, the concierge, went above and beyond with advice and airport transportation arrangements. We ate breakfast every day at the Zen Kitchen, and it was perfect. We also had cocktails one evening at Hard Shake (separate review). Make reservations if you want to enjoy Hard Shake and sit by the window for fantastic strip views.