Waldorf Astoria Las Vegas

I came here a year ago with my family and it was lovely, but I've got a much worse view after my last visit. Typically, Hilton properties have a warning on the booking page to let you know when renovations are underway so you can choose to avoid the property. But in this case, there was no warning but there was jackhammering immediately above my room throughout the day, making the room uninhabitable. I called the front desk and they discounted my stay and also offered me a spa pass. I really just wanted to find a quiet place to take a nap that afternoon because I had a long night ahead of me and thought that might be possible in spa area -- except the jackhammering was at least as audible there as it was in my room. And about the spa--- it was extremely disappointing. And I've been to many other spas on the strip - the Aria, the Cosmo, etc. Compared to them, this one was very small. The water temperature in the 'hot tub' was lukewarm and the jets were weak. Some of the sauna rooms were out of service. The sauna room in the common area had detritus lying around. The "heated stone beds" were barely warm. And one other complaint: the television lacked any kind of apps - it wasn't possible to watch Youtube or stream your phone - a feature common on televisions at 3 star Hilton properties. LAME. This may have been a "5 star resort" in the past but I can't say it is anymore. And yet it remains fully booked most of the time so I don't see any incentive to fix any of this. This is two stars rather than one because the Caesar salad with chicken ($48 to your room, ouch) was actually pretty good and the customer service did their best.

This hotel is very accessible to everything! Close to a lot of eateries, shopping and entertainment. If you feel like gambling you can walk to Aria or Park MGM.

This is the old Las Vegas Mandarin Oriental that Hilton bought and transformed into a Waldorf. While I'm not sure why they changed so much of the hotel's layout, it is still quiet luxury with excellent service in a non-gaming hotel on the Strip.

Hilton turned this old 5 star Mandarin Oriental upside down, not always successfully. The Mandarin's 23 Floor Sky Lobby was truly spectacular but now they've turned the first floor into the Waldorf Astoria lobby. Boring. You now have to change elevators on the 3rd floor where the cafe is, following cheap looking signs, to get to your room. It all feels like they knew they "had to do something to make it different" but now it just feels like an impersonal 5 star money making machine. Go here, go there, but with no real function or style. The 23rd floor is now home to several bars and restaurants that aren't always open. The restaurant Twist is gone, and is now an empty event space. They kept some of the spectacular Asian design from the Mandarin Oriental (thank goodness), and have integrated their more conservative Waldorf Astoria brand style with okay results. That said, the best parts of this hotel are the leftovers from the Mandarin Oriental that truly spent an incredible amount of money on top design, function and style.

Convenient, and really enjoyed that there wasn’t a casino in the lobby. As much as I love casinos it was nice to step away from it.

The cafe charging 15 dollars for an iced latte. That being said, it was a very good drink.

Not fully open. Pool bar closed. No lobby or cocktail bar open during the afternoon.

Excellent property and location!

Staff is excellent, and hotel is the best on the strip. If you want somewhere quiet and relaxing on the strip this is the place for you. Luxurious, clean, a true 5 star hotel in the middle of the action. Views are good, restaurant is good for any time of day and starts the day great with breakfast. Rooms are large, clean, high tech and are true luxury. Housekeeping is exceptionally attentive and detailed, you’ll be shocked! Great experience overall, the best place to stay on the strip!

There wasn’t anything special about the property matching the cost.

My room wasn’t “clean” there was a lot of dusting that could have been done.