Hilton Garden Inn Allentown West

This Hilton Garden Inn is sub par. I like this particular chain because it’s usually clean. I can’t stand feeling dirty in a hotel and I pay extra to avoid that. This one is kinda gross. There were weird hairs in my room and it was very dusty. The lobby and hallways were dirty. Some spilled food was smushed into the carpet in the hallway the whole time we were there. There was also a random dirty glass with a stray lime wedge near the lobby that nobody could be bothered to move. The back door was broken- couldn’t get in with key. Our room was near it so it was very inconvenient. We carried everything from our car with the dogs to said door and it wouldn’t open. Speaking of the dogs, every time we took them outside we had to prop the door open with a rock so we could get back in without having to walk all the way around the building to the front then all the way through the entire hotel to our room. There were dirty towels left out all night in the courtyard behind the pool. People working in the front were kinda inept. We would have paid for breakfast but the buffet options sucked. And to be honest I was grossed out in general and didn’t trust them to cook. The view from our room was a creepy abandoned property.

Very comfortable and accommodating staff

Staff was rude, and denied me and my family an extra key when they actually had surplus. When I asked if I could come back, she sucked her teeth, gave me a look and said "you're still not gonna get the key, so...?"

It was clean and great for the night. They were very kind and gave us free breakfast for a very minor inconvenience which was unexpected. Just little things like a button on the remote missing and the shampoo and toiletries very low. Beds were comfy, staff was polite and kind. Would definitely stay again!

The fast service and please staff was idea. The room was clean and comfortable , not noisy. The atmosphere was very pleasant.

Stayed here for years. Best yet for cleanliness and service. Morning rough, ran out of coffee cups and coffee. Unfortunately patrons are messy requiring frequent attention also lacking. Overall though place is great.

Breakfast not good . Didn’t give enough towels

Nice place, needs a restaurant and tbs breakfast wasn’t very good.