Atrium Hotel

Looks lovely from the outside but do not be fooled Dreadful reservation person Dimitra who should not be in this position however looking at other bad reviews, the company always makes excuses for him and doesn’t care about guest experience. Booked and paid over £1000 GBP for a 5 night stay, we left after 2 nights and have been refused a refund even though the hotel resold the room. Rooms are awful, felt like dungeon, sewage smells, cleaning poor, no water like most 4 star hotels and in particular the staff are rude and unhelpful especially Dimitra who basically called us liars when we had booked a pool suite only to be told no we hadn’t. Before arrival we were offered to move to that room the following day, however when we asked, we were then told no we don’t have one and if you want to upgrade we have to pay more money! Breakfast was a sham, flies on food, no fresh egg station, staff incapable dropping large trays of crockery and just walking off, no apologies. We have just stayed 4 weeks at a Hotel in Phuket and in comparison the Atrium is like Guantanamo Bay. Prior to staying at the Atrium we spent a week at The Skiathos Holiday resort and can highly recommend there. Dreadful place where they essentially stole our money and refused to refund when we checked out early. Also experienced discrimination. If you want a 4 star experience, do NOT stay at the Atrium. Shocking, poor service, dirty poorly maintained rooms li8e dungeons with the added sewage smells as a bonus.

We really enjoyed our stay at the Atrium Hotel. Excellent facilities and very polite, efficient and accommodating staff.

As lots of other people have commented, the hotel decor was quite amazing and well thought out. Staff were very friendly and courteous. However, I do think that the hotel really misses that extra touch, particularly as it’s rated 4*. I’d forgotten to take a shower cap, for instance, so my husband went to ask (as there wasn’t one in the bathroom). He was told, sorry we don’t supply them. However, a knock on the door half an hour later and they had found one. Also, you only got complimentary water on the first day. For the rest of the week we had to find a supermarket. Breakfast wasn’t brilliant. Very little choice and wasn’t hot. The major issue for us was the bathroom. It was part of the bedroom. No separate bathroom with a door. The glass to shower and door was supposed to be frosted. It really wasn’t and both had gaps either side. We’ve been married 51 years, but I still like my privacy when I step out of the shower to get dried/dressed. It certainly did not prevent ablutions from filling the bedroom!! We made friends with two ladies who were friends and had the same room set up as us and they asked to be moved. It was quite a ridiculous design.

Architektur und Ausstattung sehr schön. Schöner Pool mit schöner Mittagstaverne. Zimmer auch sehr schön. Viele gute Tavernen fußläufig zu erreichen.

Das Hotel hat keinen eigenen Strandbereich mit Liegen. Der vorgeschlagene Strand liegt 15 min (nicht 5 min, wie vom Management beteuert) entfernt. Der "Bamboon-Strand" ist überfüllt und nicht empfehlenswert (schmutzige Liegen, schmutzige Toiletten). Der empfohlene Strand des Prinzess-Resorts war wegen Eigenbedarf nicht verfügbar.

The Atrium is a beautiful hotel in a great location for wonderful views of the sea and getting the bus to explore the island. We stayed on a B&B tariff so didn't have an evening meal but breakfast is plentiful. Everything is prepared in the hotel kitchens and I would think there would be something for everyone. The waiting staff are hardworking, professional and friendly. There was a daily scramble for sunbeds at 9.30 when the area opened but there are so many beautiful beaches within walking or bus journey, this didn't bother us. We would definitely return but next time would ask for a room that wasn't so close to the road so a bit quieter.

Lovely staff and beautiful interiors, although we were there for the sun so didn't spend any time inside

There weren't enough sun loungers around the pool (and we visited in low season!), two thirds were under permanent canopies (so useless for sunlovers) and they were less than a foot apart so no privacy. For this reason we wouldn't return. No hotel sun loungers on the beach so you had to pay 25 to 35 euros to hire them, and the walk to the beach was pretty scrappy (you ended up walking behind the neighbouring hotel's property where they stored their beach furniture). Buffet breakfast was repetitive (with no egg station for freshly cooked egg dishes) and buffet dinner was disappointing, as most cooked-in-advance meals tend to me. We eat out most nights at the local tavernas where the food was tastier, and the meal cheaper.

Choosing this family-run hotel for our week-long “sisters' vacation” was the perfect decision! We received a genuinely warm welcome when we checked in, and the room was tastefully decorated and very clean. The hotel as a whole has been lovingly renovated and designed—you feel extremely comfortable there. We had half board and enjoyed it very much every day. Both breakfast and dinner are buffet style, and the chef and his crew are masters of their craft. With this offering, there really is something for everyone. Without exception, the serving and cleaning staff were very friendly and competent, making us feel welcome. The pool area is very well maintained, and it was made clear in advance that access to the beach is a bit adventurous and more challenging for people with walking difficulties. In reality, however, it's not so bad; there is also a pleasant alternative route (i.e., not via the beaten path), you just have to walk a little further (approx. 100 meters). In conclusion, I can only give the Hotel Atrium a clear recommendation!

Wow what an amazing hotel. the location was spot on for us and the views were amazing. Breakfast was very good and the terrace surroundings was relaxing . We had a suite with a swim up pool which was of a good size and lots of wardrobe space. All the staff was polite and friendly. The owner Electra was very friendly and nothing was too much trouble. Cant wait to go back next year ( hopefully June and and September) Cant recommend this beautiful hotel enough. 10 out of 10 Thank you to everyone at the hotel for making our holiday :) Dawn and Micky

We stayed for 1 week in September in a junior suite with sea view. Our suite was not the biggest one in this category but the view was fantastic. Bed was nice, breakfast was really good with lots of choices. This is one of the cleanest hotel that I have ever stayed in. Being in southern Europe and not even seeing any ants is remarkable. The staff was all wonderful but I would specially like to mention Anastasia in reception, which was always smiling and so very helpful. We had the hotel pick us up from the airport and when we left we had them order us a taxi. Both these options I can recommend. This hotel has lot of stairs so not for those that do not like to clime the stairs. You could of course also take the elevator but then you might have to take 2 different ones. There is a lot of really nice taverns within 5 minutes walking and everyone that we tried had excellent food. We spent our days at the beach but the pool area also looked nice.

Beautiful hotel. We liked it so much in June that we went back in September. It has real character and staff are so friendly and helpful