Bell Hotel by Greene King Inns

The room was beautiful but the whole experience was turned into a nightmare as all night there were sounds of plumbing noises ..clicking ..banging @ the people above us were not quite ( heard every footsteps) which was not their fault l complained politely @ the bell said l could be refunded if l contacted booking.com which l did ..the out come was that it couldn't be resolved so booking .com kindly gave us a £10 voucher off our next booking but it won't be the bell at Tewkesbury !!! They didn't even phone / tx me or give a complimentary breakfast ..we were travelling on sad family business which l explained @ they didn't even take that in to consideration !!! All about money ???? Where is the customer service from the bell ???

As explained above !!! I would like to update this review now as ROSIE the manager of bell hotel has contacted me directly @ very genuinely sorted this problem out ..with genuine care @ consideration ..she understood my dilemma @ has refunded me accordingly ..this too k place just a week after we got back home ..at the time. The complaint was going backwards @ forwards between booking .com @ the bell hotel ..but ROSIE took the lead @ professionally @ kindly sorted it all out ..and she even called me back a few days later to make sure l had received my refund !!! So with a clean slate @ customer Satisfaction from myself ..l would @ will be returning to the bell hotel @ l would like to offer my total thanks @ gratitude to ROSIE ..from the bell @ Tewkesbury ....

Location opposite Tewkesbury Abbey good. Ambiance good. Room as expected for old building. Quirky creeking floor boards. Relaxed atmosphere. Parking very helpful after long journey.

All was ok.

Good location. Complaint about meal dealt with quickly and satisfactorily

Room excessively hot as next to boilers. Very squeaky - and entertaining- toilet seat!!

The hotel is in a great location opposite Tewkesbury Abbey

The plumbing was noisy - but to be expected in such an old building.