Marriott's Oceana Palms

Unfortunately, my experience at this hotel was significantly impacted by an incident involving another guest that affected my family. What was most disappointing, however, was the lack of proper care and follow-up from hotel management afterward. A situation that clearly called for attention and support was met with minimal concern, leaving us feeling unsafe and unsupported. While the property itself may offer certain amenities, guest safety and responsive customer service are equally important—and in this case, they fell short. I sincerely hope the hotel takes this feedback seriously and makes the necessary improvements in how such situations are handled in the future.

I like the location on the beach.

The drinks were terrible - bartender could not make a cocktail at all. Our room wasn’t ready until late and they made us checkout at 10am. For the value, the experience was not worth it and they promised us a day pass due to the early checkout yet we did not receive this.

We are Marriott Vacation Club members and stayed at Oceana Palms during Spring Break with my family (children ages 7-15). The rooms and facilities were impeccably clean, staff helpful, and the facilities had tons for the kids to do. We will definitely be coming back.

We’ve been to this resort several times now renting from owners. The beach view is worth a premium. The staff is friendly and helpful. The location is wonderful, especially with West Palm so close. The units are very well appointed and maintained, as are the facilities. The gym is surprisingly well equipped. This is more of a boutique offering so there’s not a big kids club or lots of activities. We had stayed at the larger Marriott resort (Ocean Point) on Singer Island a couple of years ago, and that is more suited for families with small kids.

Very relaxing and comfortable property.

Room was much better than expected. My family was impressed that we got such a great deal.

Wow what a property, what a villa! - - - - - - - - December, 2024 Visit My wonderful wife and I were able to visit Palm Beach / West Palm Beach / Riviera Beach in December, the week before Christmas… it was a wonderful trip. My wife picked the location and did a wonderful job. I worked during the day and we enjoyed fun time in the late afternoons and evenings. The welcome at Most Marriott Vacation Clubs is similar… get you chicken and make sure you’re familiar with the property, parking, provide the week’s event schedule, etc. Much similar in all locations… and yet here… we received the most genuine welcome we’ve ever received. Such a wonderful welcome… Andrew very genuine interest and enthusiasm in the property and helping each guest/couple/family feel welcome and at home… thank you, Andrew! The property is much like Crystal Shores, in Marco Island, but a mirror image… Crystal Shores faces west into the Gulf; Oceana Palms faces east to the Atlantic. Both have 2 towers with multiple pools and a great staff offering fun on the sand and poolside. The building by the beach is tower 1 / Sunrise; we were in tower 2 / Sunset… and Andrew got us into one of only a few rooms that have a wrap-around balcony that offers 270-degree views of Riviera Beach / Palm Beach / Singer Island - SO NICE!!! We enjoyed sunrise from inside and from the balcony; we enjoyed sunsets from the desk by the bed, and especially from the wrap-around balcony. For fun, we enjoyed: 1. swimming in the pool - yes it is big enough for laps; there is another pool for splashing and fun 2. hot tubs 3. food and drinks by the pool, including sorbet and ice cream 4. beach - Oceana Palms has both chaise lounged and also big cushioned chairs, brought out each morning 5. games - bingo, 21, and Texas Hold ‘em, and meeting other guests 6. the warmth of the fire pit, and meeting other guests - - - The Property Marriott’s Crystal Shores is located on Singer Island, officially in Riviera Beach, near the bridge to the mainland. The property is in the water; there is a short boardwalk, from the lower pool, across the dunes, to the sand / beach / ocean. Most Marriott Vacation clubs are more like apartment complexes - villas in buildings usually shorter than six stories tall; Oceana Palms and some other locations are taller high rises / towers. I was curious what I would think about being in a (semi-) high rise… the tower did not matter, and in fact, us staying on the 14th of 20 floors was great as it provided wonderful views! There are: - 2 swimming pools and many chairs and tables and some cabanas - 2 hot tubs - ping pong / table tennis, pool, shuffleboard - a bar for pizza and drinks - a restaurant with beach views with a full food and drink menu - activities by the pool through the day, including: trivia, card games, tie-dye t-shirts, candle making, karaoke, and more Oceana Palms has 2 towers, multiple pools and hot tubs, outdoors ping-pong / table tennis, space for soccer basketball, and more, and a great staff offering fun on the sand and poolside. - - - The room We stayed in a two bedroom villa - 1 king bedroom with bath, and a TV - 1 two-queen bedroom with bath, and a TV - Full kitchen - stove, microwave, refrigerator, dish washer; island - Living room with TV - Balcony with Hurricane-strength (big heavy and green views) doors; and table and four chairs for eating; and two chaise lounges for relaxing… or waking up with coffee - Laundry / washer/dryer in the room The building by the beach is tower 1 / Sunrise; we were in tower 2 / Sunset… and Andrew got us into one of only a few rooms that have a wrap-around balcony that offers 270-degree views of Riviera Beach / Palm Beach / Singer Island - SO NICE!!! We enjoyed sunrise from inside and from the balcony; we enjoyed sunsets from the desk by the bed, and especially from the wrap-around balcony. - - - Nearby groceries multiple Publix; the one has parking upstairs, with an escalator for your cart, similar as to the one at Ikea stores The closest Publix is locate just on the mainland, just across the bridge to/from Singer Island… on Florida Hw 708 / Blue Hero. - - - Parking Most parking is in a five-level underground garage, with some outdoors, uncovered parking also offered - - - - - - - - - Reflections Bar & Grill - - - - - - Great food & service, poolside And wonderful service from the staff. We recommend Reflections for: 1. gluten-free (GF) Hawaiian pizza 2. gluten-free (GF) pepperoni pizza 3. seasoned french fries 4. drinks - mai tais and alcohol-free mojitos Thank you, Reflections & staff, Tapialusk & Chris! - - - - - - Thank you, Marriott’s Oceana Palms, Andrew, Alex (in Sales) & the entire staff! ----- ----- -----

We just got back from our stay at the Marriott Oceana Palms. We had such a wonderful time and I wanted to recognize Nyles Bennett the front desk manager who was so very nice and helpful. He went out of his way to make us feel so welcomed. I would also like to thank Valaine V, who took care of us at the cafe on sight, she was so nice and made sure we were well taken care of! Marriott is very fortunate to have 2 wonderful employees representing their company. My wife and I will certainly be back to this property again!