Rio Serrano Hotel + Spa

It’s not cheap, but it offers a great place to stay while we encountered the worst storm of the season. It has amenities and facilities for killing time. The restaurants are also reasonably priced. The room is clean and comfortable.

Our stay was truly wonderful. The hotel has breathtaking views of the Paine Massif and provides a perfect base for exploring Patagonia. The service was outstanding from the moment we arrived. The staff were warm, attentive, and genuinely caring. The food was also excellent—every meal was beautifully prepared and delicious after a long day of hiking in the park. We are especially grateful to Isidora from the guest relations team. Her kindness and professionalism meant a lot to us.

This is a relatively large, new hotel in Torres del Paine. The location is magnificent, with amazing views of the mountains from most of the rooms and the restaurant and common areas. Unfortunately, while the hotel has some great features (the pool and spa, for example), it tends to feel large and impersonal. It hosts a lot of bus trips of people on cruises who come up to the park for the day - in and out. The restaurant is large and mediocre (food and service). Fortunately the bar downstairs has better service and a more interesting menu and we ate there whenever we could. It is also possible to hike around the island the hotel is on or up into the nearby hills to get great views of the area and of hidden lakes among the woods.

My husband and I just visited the Rio Serrano for our honeymoon and I am so sad we left. Everything about our experience was amazing: the staff, the food, the room, the view, the spa services. The staff knows what you need before you even know you need it. They are attentive, kind and always have a smile on their faces. Special shout out to Hector from the waitstaff, he is made for hospitality. He did a great job fielding my many questions, cracking jokes and letting his personality shine through. The food was delicious especially the mocktails and the desserts. Highly recommend the dessert of the day and the Katsu sandwiches. I could go on and on about how much we loved this place. 10/10 would recommend to anyone as a great place to come back to after a day of Torres Del Paine activities

The location of the hotel makes it easy to access all that the national park has to offer. The staff were helpful and always cheerful. The rooms have the most amazing view and one should sleep with the curtains open to catch a starry night or a colourful sunfish. The breakfast has a wide variety of offerings and the food is generally good. The restaurant is often very busy and you may need to be prepared to wait awhile but you have that view to distract you. The swimming pool is excellent, very clean, water very warm and slippers and robe provided. We discovered on leaving that the goodies in the fridge were included in the bed rate!

Beautiful hotel with outstanding views of the park. The affiliated guide service was exceptional. Guides were experienced and knowledgeable. Having the office in the lobby was convenient. We hike to the Torres and did the Serrano River cruise to Serrano Glacier. Both were great, but believe them when they tell you the hike is strenuous. We did full board for meals and everything was excellent including service. Make sure you get some lamb if it’s being barbecued outside! Final advice. We rented a car in Punta Arenas and it was great to have our own transportation. Be sure and check the tires! Dirt roads were rough in spots. We didn’t have a problem but the tires were in bad shape!

Beautiful location/views in the heart of Chilean Patagonia, with access to many activities within the national park. Facility is beautiful and comfortable. Maria Jose at the front desk was AMAZING. Out trip/flight to Antarctica got cancelled after 3 days of trying to fly over. So we decided to tour Patagonia instead, but we had no reservations (in late January, height of the season). We needed 6 consecutive nights. Maria Jose helped us to get 5 of the nights booked at Rio Serrano (and she even gave us a superior room for 3 of those nights). And for the 1 night there was no availability at Rio Serrano, she helped us get in with one of the other hotels close by, just to sleep for the night. We really appreciated it. Paula at the bar downstairs was also wonderful. She served us every evening when we went down for dinner and drinks. Very professional and friendly.

Beautiful location, excellent service, great food, amazing sightseeing and trekking. Holiday of a lifetime. Thank you to the team at Hotel Rio Serrano!

Nice location, spent 2 days at Rio Serrano hotel, first day in room not facing the mountains not worth the price, next day upgraded to the 3th floor, room facing the mountains was beautiful. Service was excellent , food was ok, the Cordero al Palo was delicious

The hotel, amenities and the staff are excellent! I do not remember everyone by name but each and every staff member I met was very sweet and helpful! Only The Massif who I booked the transfers with did not coordinate as well. But really not a complaint. The food is excellent, service even better and rooms really nice! You can sit and gaze at the Paine Massif all day from your room or the common lounges!