Scotia Airport Hotel

Got told off by the man at the desk as soon as we arrived & told if we make any noise we would be thrown out…this is before he even said hello. Terrible customer service. The whole place felt unsafe & everyone we told where we were staying said we would have been safer on the street. No fridge in the room so you’ll need to buy new milk everyday. Bring your own towels too as ours had strange marks on them. In the morning 3 what appeared to be junkies were getting kicked out & were shouting about their sound bar being stolen by staff. It’s all round a horrid place to stay. NEVER TAKE CHILDREN HERE!! it’s definitely not family friendly. A lot of people just out of prison due to covid were also staying. It’s more of a homeless shelter than a hotel.

Car park is confusing as looks like it’s pay and display however you input your reg into a tablet at reception for free parking but nothing outside to tell you that. Had to ring bell a few times but eventually got in, check in was fine and receptionist was pleasant. We had room 4 in the basement, when we went down the basement was stinking of smoke which isn’t great. Once we got into the room you could see these rooms are tried. The carpet has several cigarette burns on it, the bathroom wet wall has cracks and the sink was covered in rust. Parts of the shower mechanism was also missing. The bed was OK but mattress was very thin. The bedding was clean which was the most important thing. Towels had holes in them but appeared to be clean. Unfortunately the biggest thing was the constant noise from the room next door. There was constant shouting and music that lasted until 2.30AM. We we then woken by a phone alarm going off at 5AM that was snoozed and then went off again constantly. This went on for nearly an hour and you hear everything since the walls are paper thin. There was also several times during the stay the room was stinking of smoke, not sure if this was from another room or in from the window but again not great. Bottom line it’s a cheap but very tired hotel.

Booked this hotel turned up and were told we were actually staying at another hotel we hadn't booked. That hotel was fine easy parking nice clean room. But rather disappointed that we turned up unpacked and got sent somewhere else. Man on reception was rude and abrupt and difficult to understand

Did not accommodate what they charged me for night stay

Disgusted and appalled to be quite frank, and if zero stars was an option it would be that. Arrived to check in at 7pm. The door was answered by a guy claiming to be the cleaner. Informed us no one was available to check us in as "the guy has popped out for ten minutes" We sat in our car for over half an hour, calling the number on the door multiple times to no avail. We also seen the cleaner round the outside of the hotel drinking a can of beer then return to the hotel. After seeing this and having no one there to check us in we booked a local Travelodge. When a complaint was raised with booking.com the hotel denied that we had tried to call and lied saying they were available for check in to avoid issuing a refund. Awful customer service and if this is the way they treat people I'm glad we never stayed the night.

The room was very well appointed, but there are no facilities in the immediate vicinity for food, other than a fish and chip take away. The wifi code provided did not work and at check in was not advised of an alternative passcode. The area is part residential, part industrial so not somewhere you can have great views from your room.

THE WORST HOTEL EXPIERIENCE WE'VE EVER HAD!!!! We came to the hotel after long way drive with our children sleeping in the car for an easy and quick check in, but instead we expierienced such a bad unwelcoming gentleman who was serving at the hotel reception. He was really RUDE, UNHELPFUL AND UNRESPECTFUL person!!! I was trying to get things sort out with our one year old daughter on my hands, he was shouting on my partner saying to him that he needs to stand in to front of the wooden door without no move until someone comes to the door!!! And we're waiting there for a while but nobody was opening the door or anything!!! What a bad service we had!!!! My daughter was crying on my hands and he still didn't go trough check in procedure but keep on going with his bad attitude and argument!!!on the top of that, a young drunk girl, probably a hotel guest, started to get into our conversation and cursed to me, and she came closer and closer, threatening me with her hand and showing me the door to leave, she quotes "get the f..k away from here" the receptionist did not pay attention to her, he let her continue to insult us!!! I started to be afraid for our and our children's safety, I wanted to call the police because I was afraid that she would do something to me or to our child, she looked like she would like to fight with me with my daughter on my hands !!! she was so close to me that I could feel the alcohol from her! suddenly the receptionist said that we were moved to another hotel because they did not have a place at Scotland Hotel. we left the hotel shaky and nervous. in the hotel where we slept, we finally had a nice welcome and Good Night sleep. This situation ruined our whole evening!!! Family of 4

We stayed for a long weekend with 2 young children. The hotel is beautiful from the out side although the journey to it seems a tad daunting but don’t worry, we were greeted by a lady at reception (who I think was called Denise) she was lovely and polite. We had a 7hr journey and we booked in early for £10. We were in the family room upstairs and it was massive bright and airy due to the huge windows! Beds are never as comfy as home but the bedding was clean and fresh. Later in the evening we met ‘Kobby’ on reception who was also polite and helpful, we sat and chatted with him quite often while in or out the building. He had good knowledge of the area and looked after his guests well. Yes the hotel is used for emergency accommodation but this does not effect your stay at all. On the Saturday evening someone staying decided to have a one man party and Kobby was straight down to sort it out and stop it. Some reviews do not give this hotel or the people that work there any justice. But I suppose if you book a hotel for £100 for 4 nights and expect the Ritz you are going to be disappointed! It’s cheap, it’s cheerful and we are going home happy!!

My adult daughter and I stayed last night. I stayed here before and was in a nice newly refurbished room- this time the twin room was disgusting (In the basement section). On arrival we rang the bell several times before a staff member came to check us in. The place was stinking of Cannabis (weed) and the person checking us in had heavy eyes and struggled to speak clearly, slurring their words. The room was filthy. The floor was full of stains and littered with cigarette burns all over it too. The bathroom was a disgrace. We had to wipe down the toilet and sink before use, with stains and hairs everywhere. The radiator in the bathroom was splattered with some unknown liquid all over it. The shower was grotty with black mould and hairs/stains in it- we did not use it. My daughter's bed had hairs in it. She had to pull the bed away from the wall because of unknown stains on it. The remote and laminated notice hadn't seen any cleaning in a very long time. Then came the constant smell of someone smoking cannabis all evening- 02.30am - coming in through our window. We did attempt to speak to someone in the evening after we returned as we didn't fully look at the room on our arrival as we dumped our things then went back out. There was no one about to speak to. I have tried to call since returning home but cannot get a reply. Please spend your hard earned money elsewhere.

Basic but comfortable. Handy for the town centre and transport links, would certainly stay there again