Holiday Inn Express Hotels Grants - Milan by IHG

Breakfast not great. Omelets were luke warm, coffee tasted bad, and the creamer bottles were either empty or pumps didn’t work. The room itself was awesome!

Nice place for the area but fairly noisy. Street noise and book a room on the 3rd floor. It sounded like an elephant was walking above us. Bed linens were very generic. Good breakfast. Pretty clean for the most part.

Not a lot of choices to eat, not Holiday Inn’s fault. I would stay again

No hot water in shower at all.

This hotel is currently under renovation. It was nice and the bed was comfy. Would stay again despite being a little pricey.

The room was wonderful, the check-in experience was not. I was told when I checked in that Expedia had marked me as cash and Holiday Inn doesn't accept cash. I was told that I had to call Expedia and have Expedia call the hotel to straighten this out. It took me an hour to accomplish this trying to manage the phone trees and the dead ends. I would think that the premier travel aggregator in the world and one of the most iconic hotel names in the world would be able to understand what each entity requires so that the process is seamless for the customer. Furthermore, I would think the two enterprises would have direct communication lines such that if a problem should arise one entity could speak to the other without the customer having to act as a go between. In my case, what was a problem between Expedia and Holiday Inn became my problem in that I had to spend an hour of my time, after a long day of travel, to figure out how to get in touch with Expedia. The whole incident was frustrating for me and for the staff at Holiday Inn Express.

Everything was fine except there was no one at the desk when I checked in, and after waiting 20 minutes i called the desk and something finally came out and was rude.

We stay at this hotel often as we travel to Arizona.

This was the worse hotel that we had to stay at during our whole trip. First we had trouble with card keys working. No carts to bring up luggage. The sink in the bathroom was broken and they told me we could use the pool bathroom sink to brush our teeth etc. went Girl call her manager to report the problem and to see what could be done to help us out. She never did get back to us. I had to go down and ask her and was told that nothing could be done that they had put an out of order on this room so no one else would have this problem. Then to top it all off went to get a coffee and the coffee pot was empty!!! Not a good start to our morning. Was also told that because we booked through Hotels.com they would not compensate our inconvenience. So I will be contacting them regarding this matter. Ever try brushing your teeth in the shower. It’s interesting. Also we had one towel left between us as the other towels were used to mop up the water on the floor.