Siripanna Villa Resort & Spa Chiang Mai -

Property is good but poor food choices. Area has no massage or good restaurants

Everything

Traditional architecture wonderful garden The fact that tourism is very low implies that the management is obliged to do savings on everything and it shows....| As always Thai staff is wonderful and balance the missing points

This property provides an authentic Thai immersive experience with its bungalows. Fantastic customer service.

We enjoyed how quiet it was from the traffic and street noise. It is not walking distance to many food options. Also, we had to leave two days early for a family situation and they would not credit us the two days. That was terrible customer service.

This was once clearly a beautiful hotel but time has not been kind. We were a group of 9 and two couples decided to move to another hotel half way through our trip without a refund. The staff moved one couple and did offer to see if they could help with another room when they still weren’t happy but the general upkeep of the hotel was not good. The dining room was dirty, the breakfast wasn’t great and there were a lot of bugs. Given the amount of greenery this was not a surprise and the rooms were lovely but just clearly weren’t cleaned before we arrived as they were dusty. It took our complaining for a proper clean and there were dirty dishes left by the pool, outside rooms etc and they weren’t cleared up in 48 hours in some cases. All this hotel needs is some TLC which I understand is hard in the present Covid situation so allowances can be made but you would expect if some of a large group felt they had to leave without getting money back then the staff would fall over themselves to improve things however they seem that they just didn’t care about the others once we left. Value for money was good but the hotel just needs an overhaul and good clean and the staff to care more and appreciate guests especially at the moment

Staff was warm and helpful. House-keeping kept the room in great condition. Breakfast choice was not much. Hot water disappeared in the second night and hotel staff was not able to fix it.

We first stayed near the old city, then we moved to this Thai style resort for 2 nights. We got a deluxe Thai style room; was very spacious and beautiful Staff was friendly and helpful. The pool was really beautiful and quiet. We spent a lot of time there. Location, theres nothing around and the spa is really expensive for Thai standard. So we got massaged and shopped elsewhere. Its about 15 mins by car to the old city. They hold free classes everyday but need 24hr advance booking, so check out before you arrive. We did the fruit carving class and I got a free 10 mins massage (super good one I must say). They even have rice paddy field planting and tree planting activities too.

When we arrived, we waited over an hour for our room to be ready, even tho we arrived late in the day. They said they upgraded us due to the long wait, but when we arrived into the room it was clearly not cleaned — still unclear why we were waiting so long. I found a fingernail, cabinets and surfaces were very dusty and there was residue and water stains on glass shower door. The room was clearly NOT cleaned before we arrived.

Pool. bar. room was clean and very pretty w a balcony fresh fruit was waiting for me in my room upon arrival Coffee maker fridge huge walk in shower Deep tub