Lodge at Mill Creek

There was a man that answered the phone and was rude to me not once but twice. I was trying to cancel a reservation that was made and he wouldnt even look into the reservation to help what so ever just advised i call Expedia who it was originally booked through but then changed by this property to a different date so expedia did not have this reservation any longer due to them changing the reservation. He started screaming and hollering at me and was very rude with no help whatsoever. I would like to talk to a manager becuase this is still not resolved and I need to cancel this and I will NEVER stay here after dealing with this one individual.

Bathroom alone was horrible! Mold in the ceiling toilet leaked water spots on the ceiling. Bedding had stains. Bed it self was warn slap out absolutely uncomfortable! The floors were absolutely nasty! Doesn’t look like they were even vacuumed before we came in. Also had stains all over the carpet and the carpet was coming up. Normally when you first check in there’s a few rolls of toilet paper there was ONE! The towels had stains and very ruff texture. The shower head was coming out of the wall. There was ants all over the sink and bathroom floor! I’m highly disappointed! The day we checked out the cleaning man was there told us to leave the door open and first place he went to as we were still standing there was the tip envelope…. Some pictures posted below!

Carpet was in bad shape, tv wasn’t even mounted or on a stand it was propped up against the wall. Cobwebs hanging down the walls and carpet hasn’t been vacuumed well found a receipt from May 2021 a whole year ago that the cleaning people haven’t picked up from under the nightstand table.

The bed was comfortable. The chair in room was dirty. Food from previous family was under dresser. The hot and cold water was opposite in bathtub.

I didn’t like the fact that we had roaches and I let them know we had roaches in our room and they said,”they would let the manager know.”I took down a cup with a roach in it and they said, they would get back to me and I’ve heard nothing from them. I have pictures and the roaches was on our luggage and crawling on the walls. This place was so dirty and nasty. Never will stay there again.

The property is very run down, both inside and outside. I would not recommend this property to stay in for a vacation.

Not enough coffee or towels, towels were to small! We were there 5 days and room only got cleaned once.

the room was decent only flaw was fridge did not work and water line to toilet had a slow leak.

We were disappointed that there still was no breakfast. The location was great. Definitely could stand to have some updates.

Room was clean. Didn't hear alot of noticed from other visitors in rooms beside you. Very quiet. Staff was very friendly and helpful. No complaints