Hilton Garden Inn Houston West Katy

Staff was great but the water pressure was pathetic. My wife couldn't rinse her hair properly.

Check in was easy and staff friendly. 1st room toilet didn't work, so they moved us immediately. AC in hall of 2nd floor was not cooling well and pool needed to be shocked.

As always, we loved the service, cleanliness, location and room size.

The ONLY thing we didn't enjoy was the fact that the beds are SUPER HARD and SUPER uncomfortable. It's equivalent to sleeping on the floor. Pillows were super soft, though and covers.

Outdated ugly unpleasant hotel some clerks were rude not all hot room no comp breakfast this stay sucked I wouldn’t recommend this hotel to the homeless no one wants to pay $122 a night to stay in an outdated unpleasant uncomfortable hotel and the clerk at the time who check us in was a jerk Paris needs to do better fix hee hotel

The hotel was very nice at first blush, the room and bathroom were very clean, except the headboard which apparently hadn't been cleaned of previous guests' hair oil for quite some time. We were not given vouchers when we checked in, so the breakfast was exorbitantly expensive for what you get and the made to order menu was largely unavailable. For $15.50 every day you get one scoop of scrambled eggs, home fries, either sausage or bacon and a biscuit. No variety. I suppose you can go back for seconds but we don't. There is also cereal, several bread products, fruit, very small containers of yogurt...exactly what you get at a hotel that offers free breakfast. I protested that I only wanted the yogurt bar and toast so after some discussion, they decided that they could charge $7.95 for that. Many of the staff at this hotel speak very broken English and apparently often don't understand it well which leads to problems. I don't begrudge them a job, but having one person on hand that speaks with reasonable clarity and understands English would be helpful. They were all very pleasant and tried hard except the desk clerk when we checked out who refused to give us a detailed receipt even as we tried to explain that we had used a different credit card checking in than the one used to hold the reservation, necessitating a call to the hotel today and a conversation with a very nice young man who will email me the receipt I requested. This hotel is just "Ok" for the cost.

I got a bunch of what appears to be bed bug bites for my two night stay. The bathroom sink are too small and the bathtub didn't have any lights above it. Otherwise, the service was good and the location was convenient. Thank you!

I like the staff and the property was clean around the pool was clean. My room was clean. The pool was a little murky, but other than that everything was fine.

Restroom didn’t work, ended up having to use the public restroom due to drains not working properly, shower wouldn’t drain