Hilton Garden Inn Houston West Katy

Really convenient location and friendly staff. Definitely recommend

The clerk was very friendly.

Hotel staff, upon check in was short spoken and unwelcoming. Before I even arrived I was charged a fee that was greater than I paid for the room for incidentals, waiting to see if that pending charge is removed, will give it a few days. The family we met here said the bar was not open the night before when the posted hours were until 10pm, apparently the whole wedding party came back from rehearsal to a closed bar. The night we stayed they did keep the bar open, bar staff was nice. Toilets didn’t flush well and the bath tub has been dripping for who knows how long, it’s stained. Overall, seems clean but very dated. Floor is still old carpet. Only convenience/update is the door key that is connected to the app, making it optional to skip check in (which we did, but still had questions for the front desk, who was less than helpful. There was maybe a girl in training, she was nice, but the person training her was awful).

The property was in a perfect location. It was a few minutes from the Katy Mills Mall. It was also right around the corner from the water park. The Asian food market was only about 10 minutes away and downtown Houston was about 45 minutes away. The facilities were very clean. The staff were always welcoming.

Staff appeared to be friendly, location was convenient for the business that I needed to attend.

Rather outdated decor, Hot tub did not work, beds were like boards, mattresses well past needing to be replaced. Was not informed at check-in that if you want cleaning services you have to request them, yet the first day they were done and other days they were not....no clean towels, no refills of coffee, etc. Asked front desk specifically for two coffee pods and she only provided one. The front desk staff were friendly but most of the time were somewhere other than at their desk, so you had to wait for them to return to purchase anything from the snack shop. The dining room staff/bartender were very friendly and helpful, food was priced way too high for the value. Having no shuttle to/from the airport was a disappointment..

Great

My stay at the Garden Inn was great. I will definitely be staying at this property again next time I’m in Katy

everyone in the property is nice & i definitely enjoyed my stay