Hilton Garden Inn Houston West Katy

I usually like staying at Hilton Garden Inn because of the bar & small kitchen at the Garden Inns. Ive stay at this property a few times. The first time is was excellent. Yet i must have upset the bartender or something because she has been very rude to me ever since. I will never stay @ this Garden Inn again. When i am in the Katy area (for business) i will stay @ a Marriott property that has a bar & a small kitchen.

Nice properly, however the padio could use some attention. They are doing so remodeling so that does need to be taken into account.

easy checkin

Everything was fine except there was gnats in the room and both beds were too old and soft.

We had to stay here for a night during Hurricane Beryl. Aside from the front desk, it was the worst hotel I think I may have ever stayed in. We walked into the worst smell. It smelled like feet and cigarettes. The mattresses had no protection, ripped dirty sheets, and were stained. They were so old they had pressure valves that aren't even made anymore. Think 1980's sleep number bed. They didn't even work. So when you sat on the bed it completely went flat. We immediately went down to request to be moved and not shockingly they were all sold out. We had no choice but to stay. It took us about 2 hours but then discovered the cause of the smell. The carpet from the window halfway to the first bed was soaking wet and moldy. They also grossly inflated the prices due to the hurricane and this was a $300 one night stay. I sent pictures to corporate and their solution was adding some points to my account. Not even enough for half a nights stay anywhere. The only good thing about this hotel was the front desk staff. They understood my concerns but their hands were tied. There was no where to move us and no where to go.

The mattress was terrible. It was lumpy and uneven.

Great location, very nice accommodations

Loud people, noisy children running through hallways till 1am. Dogs barking in room.

Junkyyyyy - does NOT live up to what I imagine “Hilton” to be. The money spent was double what it was worth. Never again - staff was very friendly, that was the only redeeming quality. TV not working, stains on bath towel, the “H” for hot water was carved into the metal next to the “C” for cold … totally a janky experience.

I evacuated here during a hurricane and they did a fabulous job, especially while short handed. Evan at the front desk had a great calming presence and was incredibly helpful. The room was immaculate, no small feat during a natural disaster. Any dings on my rating are just due to the age of the property, could use a little face lift. But the rooms are clean and COLD and a blessing after a hurricane.