Hilton Garden Inn Houston West Katy

The location was central in Katy, making it easy to reach everyone.

There was a problem with the hot water system the entire day, so we had to shower with cold water instead. It was a hot city 32*C, so it wasn't too terrible. Faulty wardrobe door

Great staff , friendly knowledgeable.

Good location

All in all the staff were very welcoming & warm personnel.

Had lay over for flight and they accommodated me no prob.

From the time I registered there were the obvious changes, no welcome bags nor water for HHonors members, just a reminder that if you were not gold or silver member, water would be $3. No complimentary coffee beyond breakfast, while breakfast wasn’t complimentary, the picking weren’t worth the cost. Plumbing poor, toilet backed up during the night and the front desk couldn’t find or locate plunger and I was told I would have to sit until morning when the staff arrived. Carpet hadn’t been clean, obvious dirt, room service didn’t police room for two days straight during my 4 night, 5 day stay. All the above was reported to the front desk and I was told management would follow up, as of this review I haven’t heard from anyone. While I’m disappointed, Hilton Corporation is in part the blame. HCorporation is sell off these chains to franchisees under the Hilton name and brand and they don’t monitor or police whether the name and brand is being truly represented. I will not return to this particular hotel ( which feels more like a truck stop) any more, and if the HCorporation doesn’t care about their name or brand, then it’s profit over quality of service.

It was safe and great location to highway and business's.

The AC went out in the middle of the night, the room was very hot. I called front desk and they were not very helpful. I stopped by this morning on my way checking out and it was even worse, they did not even care.

We all had a wonderful stay! The hotel is extremely clean, comfortable and welcoming. Our rooms were a great size with comfortable beds and the bathrooms were spotless. The team were so helpful and polite. Will definitely book here again whether I’m with my family or for a business trip. Was really impressed with the size of their meeting room.