Hotel Irma

Location was very good; air conditioning was very efficient; room was spacious; view was very nice. Bathroom was fairly spacious and well designed. Bathroom door did not reach to the top of the door frame but this was not too much of a problem.

Our whole stay was coloured by the sullen and unfriendly receptionists. I certainly wouldn't employ them. No kettle or fridge in the room. The safe was opened by a key which we had to pay a deposit of 1000 pesos. The safe was antiquated and a 15 inch laptop wouldn't fit in to it. A lot of steps with no railings which would be dangerous for some people. The toilet was also antiquated and becomes faulty very easily. However when we reported it, a man came to fix it within 10 minutes. You can get a local taxi to the airport for approximately half the price of the taxi cartel which operates outside the hotel. We arranged for a local taxi to pick us up and take us to the airport for 250 pesos. He was obviously "hijacked" by the taxi cartel and the taxi which picked us up said the booked taxi couldn't do the job and had asked them to take us instead. We arrived at the airport and the replacement driver demanded 450 pesos. We refused but it was very difficult.

Great location, within walking distance to many restaurants, centro and playa La Ropa. Enjoyed the happy hour every day and very friendly and hospitable staff. I would definitely come back again.

We've been coming here for forty years, but probably won't come back. Although the staff are really nice, the hotel had a lot of odd rules. You are required to wear a plastic wristband so that the restaurant staff would know which breakfast option you were eligible for. You can't drink the water, but are only given two very small bottles per day. Extra small bottles cost a buck fifty! No mini-fridge, and they don't want you to bring any drinks or food into the room. Not sure if she's the owner, but there's a woman that seems to be around yelling at the staff. It's a long walk down to the beach, but there are two nice pools. Views from the room were very nice. Great breakfast and nice 2 for 1 happy hour. When I contacted them months before about which room to book that would be the quietest, they never got back to me. Ended up booking Aura del Mar for the last couple of days, which was a huge improvement, but of course more expensive.

View & pool

Steps Also need for umbrellas which tilt by the pool

The property is what I had expected. The glass door to our room was difficult to lock and unlock.

air conditioning and Wifi needs updating in room 20, Otherwise this is a precious old property that is well cared for comfortable and in an excellent location for enjoingMadera Beach, La Ropa Beach and exploring downtown.

Very enjoyable. Our check in was rough and time consuming. Many issues with us and other guests. But after that the hotel was quite comfortable. Pool was nice, great views and the restaurant staff were great. The quality of the food was very good. We’d certainly stay there again.

Great experience

We had to leave earlier than expected because of a family issue. The hotel refused any sort of compensation and took our full payment with no refund. The housekeeping was excellent but couldn’t hide the horrendous smell in the drains.

Good location, nice swimming pool, pretty good restaurant.

The staff spoke almost no English. Our room was up 6 long flights of stairs. No refrigerator in room. We were told that breakfast was included in our fee, but they tried to charge us at the end. We finally had to compromise.