Kn Hotel Arenas del Mar Adults Only

Booked it as a 4star ,however I believe it's now been downgraded to a 3star and I can understand why! First complaint is the cleaning, just not enough staff to keep it clean cutlery,plates, cups and especially glasses really need attention we had to wipe everything before using it's like they've been through the dishwasher and put straight out. Again short staffed so tables were left not wiped down most of the time there was just 2 on to cover everything including when people wanted wine list Lack of glasses and cups is a big problem during mealtimes and I'd say it was only at 60% capacity. Food was good plenty of choice obviously recycle some things into stews etc but no complaints, there was always something to choose from plus they have some theme nights chinese and mexican No snacks to be had between breakfast and lunch or between lunch and dinner just leftover pastries from breakfast around 3pm at the pool bar. You have to Pay extra for bar snacks such as crisps ice cream, slushies really not much for your all inclusive money. Rooms are decent enough except for the noise from the nightly entertainment which can be heard in every room as its situated right in the middle on the ground floor. The tv's are smart tv's but don't work as such( we asked ) so you can't log into your own netflix/prime etc bit stupid installing them . You can connect it via mirror screen app So the spa ! Main reason we chose this hotel was because it had a spa. Absolutely disgusting there's paint peeling off the ceiling above the grotty pool and every now snd then a bit drops off, the waterfall taps dont work, tiles missing , very dangerous loose and rusted handrails. The steamroom hasn't been cleaned properly for months its vile ! and the sauna you can't use its rotten full of splintered timber I cant describe how bad it is . Needs ripping out and replacing the spa is not fit for purpose plus they have the cheek to charge you 15€ to use it . The massage we had was 60€ each and very average my wifes was good . Plenty of sunbeds to choose from around the pool however the disabled ones have prime location and strictly policed by the lifeguard no issues with people putting towels down. The entertainment guys one was OK Jonathan but Miguel had the most annoying put on squeaky voice which he constantly shouted no escaping that fella. "Let's go " is all you can hear all afternoon Hotel itself isn't the most attractive from the outside but location is quiet and a nice 10 min walk into the little town. Overall very disappointed and a now 3 star hotel with 2star cleanliness and a spa that needs a total refurbishment when we paid for 4star hotel and spa

This hotel desperately requires some TLC. On the positive, the rooms are big, views amazing and staff are wonderful. Food was plentiful, you always find something yummy, not all cooked to same standard. On the negative, furniture is old and damaged, dirty looking even with the best effort of the cleaning team. Spa should be condemned until refurbished, pool was dirty, paint hanging in strips overhead, hand rails all loose, foost (mould) evedent throughout, sauna covered in wood shavings, steam room dirty, even the key was on an old hair band and we got to pay €30 for the pleasure of 2 hours, we lasted 20mins. The noise of the entertainment is cleared audible in the room, take ear plugs if you go to bed before midnight. The staff are holding it all together and should be praised for their efforts.

This was our 7th annual consecutive stay at this hotel. As always we found the staff to be really friendly and helpful . Our rooms were cleaned every day and we love the gorgeous sea view. Food and drinks were really good ,always a great choice , seafood, meat dishes and lots of fish. The entertainment guys were excellent , great effort to include everyone and so funny. Evening entertainment suited us just fine in particular we enjoyed the vocalist ( i did read a very rude comment about him being rubbish ) he really wasnt , we loved him . Maria at the bar is always lovely and the pool guy is very diligent in his work and very helpful !!. All in all another fab hol and cant wait to return

Definitely not 4* hotel. Food on an evening not great all, infact terrible, our last meal was cold chips cold plain pasta and plain cold rice. Food stated it was on till 9.30pm. Staff must not got that memo as they where removing Food and condiments away as we went to server our self Food at 9pm and this happened 3 times in our 7night stay. Bar staff in hotel bar on evening more interested being on there phone than serving guest. Bar closes at 11pm sharp. Animation Team made the hotel.

Love this place. 4th here booked for next year too. Thank God hotel is finishing with entertainment. Piano sax good but one of entertainers walking around constantly makes stupid voices like on film police academy. Grow up. Just want peace and quiet thanks. All staff brilliant. Especially ileana in pool bar x

Reception - we found the staff friendly and very helpful . Bar 🍸 - Local beer 🍺 , local red and white wine 🍷 , there is a cocktail menu for all inclusive and spirits are premium brands which is the normal at most inclusive hotels . Restaurant - usual all inclusive help yourself food , only disappointment on a personal note was not the daily availability of ' Canarian potatoes ' Hotel room - ours was very clean , shower 🚿 was powerful , shower / hand gel / shampoo is provided. Fridge and tea/coffee making facilities are provided. Pool area - plenty of sunbeds were available during our stay , pool was clean and great views of the sea 🌊 , beach ⛱️ and dormant volcano 🌋 😀 in the distance. Hotel does provide some shuttle bus services to markets in nearby towns which are 15 euros 💶 each return . El Medano the nearest town is a 20 minute walk all on the straight , bars , mini supermarkets and some shops are there . Hotel is about 12 minutes drive from Tenerife South airport 🛫 🛬 . We enjoyed our stay and thought it was good value for money . Tips - bring some pegs for your towels when sitting by the pool

Lovely and professional staff. You get meeted at reception by personell with a kind smile, they are professional, kind, helpfull, do an excellant job giving overall fantastic service. They gave us an exceptionnal first impression, and great service further on in our stay. Great food, with variations at dinner, and nothing missing at breakfast or lunch in our opinion. Perfect location, right by a nice beach, and a nice walk to the town.

What could improve, is the spa at the hotell. We recommend a general upgrade of the whole fascility. We would have liked one double bed.

What a fantastic 4 night break me and my husband have just had. 10 minutes from the airport to be greeted by a lovely receptionist. The room wow!! Spotless and the view was magnificent. Pool area kept lovely and clean and the lifeguard man who speaks no English what's so ever and us no Spanish however we still managed conversations together. He was so sweet found us the best spot to chill away from the breeze on my birthday. 🫶🏾. The food was lovely really tasty and be sure to grab a hot plate from the side it does help 😋. Jonathan and Miguel what a great duo I called them the "chuckle brothers" ones laid back and the other is in a world of his own 🤣. Really enjoyed getting involved with the day time games with these two characters. Overall I would throughly recommend this hotel and we'll be sure to return. Thank you 😊