Royal Inn Knoxville Airport Alcoa

Holes in the wall, paint peeling, dried up spills on the floor.

The worst beds I have ever sleep on. The lady at the front desk was rude and mean and hateful every time I seen her or asked a question

The room literally looks like a prison cell, smells like a dumpster, customer service was basically both of those things combined like a prison warden with a horrible attitude. There was literal pubic, hair and human hairs in our bedsheets and blankets dirt on the floor. The room smells like it’s never been cleaned and when I went to the front desk to simply and politely I, my dad asked for clean blankets and sheets. She would’ve thought I asked her to literally build me a house in the middle of the night, the owners name is Pete and I will do whatever it takes to contact him. We did not even stay the night. We were there 20 minutes and left.

As soon as we pulled into the parking lot there were several druggies shooting up heroine outside the front office, we walked inside and it was filthy and reeked of urine, two teenage kids walked out of a room that said “staff only”wearing only underwear, they appeared to be strung out on something. The extremely rude receptionist refused to check us in because my brother is under 21 even though I explained to her that I’m his legal guardian. At this point it was close to midnight and we had just driven 10 hours, we go to the Waffle House across the street to sort things out and find somewhere to sleep. As we were sitting there 10-15 police cars pulled up with guns drawn they raid the hotel. Crazy story, terrible experience.

The room was nasty. A non-smoking room has a cigarette wrapper on the floor when we walked in. The shower leaks badly and the tub looked like it had not not been cleaned. The bed did not have a bed sheet on it. It just had a sheet and the comforter had many burnt holes in it.

The room was dirty. The beds were disgusting. Looked like they hadnt been cleaned in a while. Crumbs, dirt, stains, and who knows what else on the beds and pillows! Called front deak for a clean room amd was told they could not spare another room. They said we could leave and and they would issue a refund. Have not heard anything about a refund, after a week!

looked like someone forgot to clean the bathroom..bedsheets had holes in them

Do not stay at this place. They have bed bugs. Roaches on the walls. Ripped and torn bedding. Smoking in every room. No towels. No trash cans. Absolutely filthy and it should be condemned. Worst place I have ever stayed in in my entire life.

When I first got there the receptionist couldn't even find my reservation. Was rude and unhelpful. Once the representive from the Hotels.com app resent the confirmation, the woman finally started to give me the motel key. When she told me that my room wasn't on the bottom floor after I had requested an accessible room, she told me that it was the only room left. After I told her that I had trouble with going up stairs since they didn't have an elevator, she then said there was a room on the bottom floor. When I got in the room it smelled horrible, there was hair all over the beds, the sheets were yellow like from urine and the last straw was the coakroaches. I simply left, had my son turn the key back in while the woman was telling him that she would put us in another room. I had enough lies and had seen enough. We left and found another motel with better conditions and helpful people. I was to upset to even think about taking pictures, wish that I had. First ever bad motel that I have gotten through this app, all the others that I have stayed in have been good.

Stains on bedding. Bug's in bathroom. Peeling paint. Room not clean from prior occupant