Royal Inn Knoxville Airport Alcoa

Poor service and the condition of the room was pathetic

I could not stay in the room that was provided. There were people hanging around the parking lot and breezeways as we were about to carry the bags inside. The floor in The room was ceramic tile and I spotted live bugs in the tub. The guy at the front desk was very short with me when we arrived to check out the room and didn't ask any questions when I informed him couldn't stay in that room.

They had roaches in the room and gave us no towels or toliet paper

Room was not cleaned well. Water leaking from tub faucet. Unable to get any pressure from showerhead. Comforter was falling apart. Was first given a room that was already occupied, then switched to room with all the problems. If it had been refundable we would have left.

Even though we had prepaid, we left and stayed elsewhere.

Adequate for $45 clean everything worked comfortable bed and The sex was great and that makes up for anything negative

better than sleeping in the car, a little

They stole my money. I DIDN'T mean to book a room there. I was looking for hotel closer to where I was gonna be for the weekend. Website booked a reservation without me having to confirm my card. When I rode there to see how about getting my money back I was told that there was a non refundable policy. I called hotel.com and I was told that if I got someones name and job title I would be able to get a refund through them, the lady at the desk WOULD NOT give me her name!!!! So I had to call my bank and do a fraud claim against them and the transaction. I asked the lady there would she stay there and she didn't have an answer for me SMH. Hotels.com NEEDS TO TAKE THEM OFF their platform!!!! That place is DISGUSTING!!!!

This was so bad we didn’t stay after walking in looked like the kids in parking lot blasting music not a safe place to be so we left

I asked for a wake up call. There was not a phone in the room, there were no garbage cans in either room (we rented 2) and there were 3 dead roaches on the floor and one giant one twitching on its back. We left and found a different place to stay. You could tell they are trying to clean the place up by replacing all the flooring with nice tile BUT there are just some things you can not over look.