Pepperclub Hotel

A fantastic hotel. Staff were so friendly and accommodating. They were always smiling, welcoming and ready for a chat. They always asked about our day and were on hand with any recommendations. The free shuttle service to/from V&A Waterfront were excellent. A lovely hotel with great facilities - everything always clean and tidy. Great location right in the centre of Cape Town - close to everything.

Very nice room and very fairly priced. I stayed in this area and by the waterfront. I think it was nice splitting the time in Cape Town. The two areas have two very different feels. It was nice staying in both areas. The hotel is centrally located. It is close to the free walking tours. The restaurant is very nice, but a bit pricey for dinner. The breakfast is quite extensive.

We had a very comfortable stay. Our one bedroom suite was spacious and beautifully appointed. Our welcome was amazing with wine and cake delivered to celebrate our wedding anniversary with rose petals and ornate towels on the bed. The shuttle service to Camps Bay and the V&A was also a nice touch. I would stay here again if I wanted a city centre hotel

We arrived off a long flight from London and the welcome was very warm. Our room was ready ahead of the scheduled check in and it was a good size with a super king, a sofa and two arm chairs giving it a hint of a suite. There was a small kitchen area with a sink, tea and coffee making and a decent sized and cold mini fridge. The shower was huge with all the amenities you could want. The pool area by the gym was small with only 9 beds and the pool, was freezing and not very big. However we never had a problem getting a bed though the sun does disappear off by 3, hence the cold pool. The breakfasts were excellent with a decent buffet plus the option of al a carte to your table. The omelettes were excellent. The area is surrounded by fantastic restaurants (Sea Breeze, Bouchon and Addis) so we only ate in the hotel once. The malay curry was excellent and the service exceptional. The hotel runs a shuttle bus to the waterfront which leaves every two hours during the day and night, though Uber is everywhere and cheap. What let the hotel down and resulted in one star less is their attempt at a beach club. There is a shuttle to Camps Bay which took about 15 minutes. The beach club is in a unit in a shopping mall that has a couple of showers and some lockers. It wasn’t particularly clean, but worse was to come when they forgot to collect us. It’s not the first time this has happened and was caused by a lack of communication between the drivers on different shifts. The hotel were apologetic but no more. Staying in Cape Town has two distinct areas. The Waterfront which is very clean and very safe if a little sterile and the CBD where the Pepperclub is based which is a little grittier but more authentic and where the local bars and restaurants are independent not chains. All in all it’s a great hotel that is very centrally located and benefits from the shuttle service to the Waterfront. The staff are all a credit to the hotel and very friendly and helpful.

Hotel is great and staff is very helpful and friendly. The room were amazing and the view is stunning. Only drawback on the room was that we experienced a whistle noise from the windows when the wind blew very hard. Room service was not up to scratch. Called four times and were promised a call back each time as the front desk could not transfer me. Did not receive any call back. Gave up in the end. The spa and spa staff are amazing. The restaurant is great and the breakfast was amazing. The bar service was slow however the bar was understaffed at that time and cannot blame the bar lady as she was under pressure servicing the bar and restaurant. Overal really enjoyed our stay apart from a few fails.

Great hotel in central location, clean rooms and friendly staff. Value for money and ideal for the business traveller

Pepper club Hotel is a great hotel. Unfortunately, due to business I was not able to enjoy all they have to offer. Hotel is top notch though.

Well, where do I start. I went to another hotel in Cape Town and didn’t like the rooms, so I booked this last minute. I was greeted by Ethan who was amazing, he understood I was travelling and that it was a last minute booking. He checked me in and offered me a drink while I waited for room to get ready. As I got shown to my room one of the porters was there to help me with my bags, I entered the room, an it was lush with a balcony. It was fresh and clean and just what I liked to celebrate my birthday. However the night club and long street with all the clubs and bars were loud and couldn’t sleep till after 4am. In the morning I went downstairs and explained to kholiswa, and she apologised and said leave it with me I’ll sort you another room. A few hours later she called me to say my room was ready. This was on the 10th floor and that night I slept like a baby. Godfrey the concierge/porter was fab! Was always there to help you. I celebrated my birthday and for my breakfast they brought me a birthday cake. This hotel is amazing! There is nothing they won’t do for you to make your stay amazing! They even have a little cinema, which you can use a they will provide you with snacks and popcorn. The location is good and close to Bree street where’s there’s some lovely bars and restaurants. Everyone in this hotel is exceptional, and I felt safe as a solo traveller. I will 100% be back, and kudos to the team!

Great customer service and the hotel location to everywhere was convenient. Also I noticed security on every street making it easier to mingle with the people. But still be careful

I had a wonderful 1-night stay. The beds are super comfortable and the breakfast service excellent. The fitness centre offers high quality equipment.