Pepperclub Hotel

What an incredible stay. Very central from bars, restaurants and supermarkets. The staff were excellent very friendly. The breakfast was plentiful. Didn’t get the opportunity to use the gym, spa or pool but all looked very well looked after. Would definitely recommend and for sure we will come back

I strongly advise against staying at this hotel for business purposes. Overall, the room and breakfast were very good, but that’s where the hotel’s charm ended. Upon check-in, I was asked to pay a deposit of 2,500 ZAR. The staff did not pre-authorize the amount—they charged my card outright. At check-out, the amount was not refunded, and I was informed it would take 3–7 days. Despite multiple attempts to clarify the situation with the hotel and repeated promises, the money has still not been returned to my card. Another issue was the invoice. The hotel only issued it after an intervention from Booking.com, who had to cite contract clauses to make it happen. For these reasons, I do not recommend this hotel. I feel that my credit card was charged improperly and without justification.

I booked direct with them by email, this was an efficient process. They were very helpful. I also booked the Cayenne Spa onsite in advance by email - they were also super helpful in making sure I got my booking sorted out. Check in was friendly and welcoming, the staff there were all very charming and helpful. I recommend the spa, a lovely relaxing experience! My room was a nice size with a balcony and a mountain view - more or less. I was on floor 10 on the front side of the hotel. My room was quiet and comfortable. My colleagues who had rooms on 6 at the back of the hotel commented there was a lot of noise from the bars on Long Street audible there. So I would always specify to have a quiet room at the front of the hotel. Breakfast was a good buffet, I did not try the a la carte. Food in the on site restaurant was excellent in the evening. Catering and bar staff were great. There are plenty of other bars, restaurants, etc, nearby to try also. The hotel is well located for central Cape Town / CBD. Company's Garden is a short walk, They have a car service to the Waterfront also. In Cape Town Uber is always only 1min away... I did not use the gym, my colleague said it was good. Checkout was easy and efficient, concierge was on point. Everything was very good.

My stay at Pepperclub Hotel in Cape Town was, without exaggeration, one of the best hospitality experiences I have ever had. This boutique, family owned property delivers a level of warmth, service and attention to detail that goes far beyond a standard five star rating. From the first steps into the lobby, there was an immediate sense of comfort and belonging. Every team member greeted us with genuine friendliness and care. It felt less like checking into a hotel and more like being welcomed into a home. The rooms are beautifully designed, spacious and thoughtfully appointed. Everything from the layout to the amenities reflected comfort and quality. The food was outstanding and consistently impressive. The hotel offers a complimentary shuttle service to the V&A Waterfront and Camps Bay. This made exploring Cape Town effortless and removed the need to rely on Urbers which was an excellent added benefit. A special appreciation goes to Lindsay from the management team. She was exceptional. Her professionalism, warmth and detailed approach made every interaction a pleasure especially while discussing options for future private events. The event spaces at Pepperclub deserve special mention. They are modern, beautifully designed and incredibly versatile making them suitable for everything from executive meetings and corporate gatherings to intimate celebrations and weddings. The flow, layout and atmosphere strike a perfect balance between elegance and comfort which makes the property an easy top contender for anyone planning an event in Cape Town. Another unforgettable highlight was the private Cape Point tour offered through the hotel. It turned out to be one of the best decisions we made. Our guide, Noogh, created an experience that went far beyond anything a third party tour could provide. His knowledge of local history, culture and hidden scenic spots added depth to every stop. His calm nature, safe and smooth driving style, warm personality and thoughtful pacing made the entire day feel effortless and special. We left the tour feeling even more connected to Cape Town thanks to him. Pepperclub is more than a place to stay. It is a place that leaves you with memories, genuine connections and a desire to return. If you are visiting Cape Town and want an elevated yet personal experience, this hotel is the one.

Good location, friendly staff,good service with transfers,everybody was very attendant and helpful. Pool was cold but very refreshing on a hot day.

0/10 — worth every penny and reasonably priced. The rooms are spotless and beautifully designed, and the breakfast is truly world-class. The service is exceptional, the staff are warm and attentive, and the overall experience exceeded all expectations. I would highly recommend it to anyone looking for comfort, quality, and great value

Pepperclub Hotel was very comfortable, welcoming, and clean. The food was excellent and the service was great. Definitely would recommend.

The service and experience were good. Very clean and friendly staff. I really enjoyed my stay. It felt like home away from home

Decent accommodation and location. The service and friendliness of staff was amazing. But the noise at long street at night can be disturbing

Stayed at Pepperclub for a business trip. The service was exceptional and the dining options are great. Breakfast variety was great and for a quick bite Ruby's fill the gap. PS the Spicy Thai Chicken salad is amazing!!