Hotel President

We usually trust the Telegraph travel guide and booked this in good faith. But here, the guide was outdated based in a 2013 rating. Half of the hotel was under construction, some of the walls were wet, the garage was dripping with humidity, the sun sails were full of algie and the sun deck was slippery with the same. There was one person running the show (keeping the lights on?). The hotel bar was never opened. It felt like a run down place of old glory. We don’t recommend it.

Mattresses in room 23 are in need of replacement. Woke up with back pain and left as soon as I woke. Air conditioning doesn't function correctly either. Hotel zonar is cheaper for a top floor suite with proper mattress quality also.

This hotel is not what it purports to be, not what perhaps it once was. It is described as luxury boutique hotel, a four star property with a lovely view in a desirable part of town. We booked a two night stay in a suite based on this expectation. We showed up to find a dilapidated mess! The photos on their website are very misrepresentative. Dusty worn furniture, broken floor tiles, scuffed walls in need of paint, a patio door in our room with a broken window and lock that did not work, a large threadbare tarpaulin hanging over the large window in our room, blocking the view…and beneath this tarpaulin a collection of various old cushions from couches. To call this a two star hotel would be very charitable. It was dingy, dirty and uncared for. They told us the restaurant was closed due to the inability to find staff. Seeing the condition of the hotel we understand why keeping staff would be a challenge. When we saw the condition of the hotel and room we decided that we would not feel safe or comfortable staying there. We immediately moved our luggage back to reception and informed person that we would be leaving. I indicated a willingness to pay for my first nights stay, in spite of the misrepresentation. After ignoring my repeated email requests, the hotel ended up charging me the full cost for the 2 night stay. Unprofessional and irresponsible, in keeping with their hotel maintenance standard. Do yourself a favour…stay away!

Terrible! Horror! It took a lot of time to find a property as it was under construction scaffolding and in dark. Door handle fell off when we were entering the property! There was only 1 girl who was receptionist, maid, cleaner and waitress, meaning no time for anything and anyone. Our room was in basement, next to the uncovered and unprotected construction site. Room forniture was falling apart and there was no internet. Moisture was on the ceiling and everything was very dirty, including bedding. As it was too late to find another property to stay, we stayed only one night and cancel the rest of booking. However, the owner (very arogant and wird guy) insisted we pay full stay. In addition, even though we already paid via booking.com he threatened us to call police if we do not pay again?! So we paid again and afterwords refunded double payment from booking.com. All in total, we paid more than 300 EUR for 1 night and ran away from property called hotel but being barn instead. Actual photo of the property is as following.

President is located in the presidential street in Zagreb, which for some reason isn"t as busy as other parts of the center (take a 3 minute walk to British square to see the rush). The hotel is very well kept and the design is minimalistic: the owner is an architect, and the hotel is mixing traditional with the contemporary. We enjoyed our Deluxe room which was quite big for a city hotel and beyond comfortable. Enough has been said about the welcoming staff in other reviews. Loved every moment of our stay.

Small boutique type hotel. Room was clean, bathrooms very nice, bed comfortable. We enjoyed the small hotel as compared to the large chains. Very quiet for being in the city, nice little private outdoor patio.The young lady that worked that night was so helpful. We arrived later in the evening after driving in from Dubrovnik. She ordered food for us and even served it to us heated up and on plates. She kept us provided with drinks and went out of her way to be an amazing hostess. Refused any tips we offered. There are several sets of stairs , but very manageable. We had a very early flight, but they still offered to make us breakfast. Breakfast area is beautiful.

Everything was just perfect at President Pantovcak - the room was very clean and looked even prettier than we had expected. We espexially loved the paintings, they created a very comfortable atmosphere. Also the service was always nice and they really tried to make us have a good time. Thank you for everything!!

Stayed at this hotel driving through Europe from UK to Greece, it was really great on the whole, they looked after us extremely well and the room was spacious and well equiped. Parking was a bit expensive. Breakfast was nice: salami/cheese, bread and selection of cereal vibes.

We didnt think much of this place looking at it from the street, and boy we were wrong. Luckily we chose to trust high Tripadvisor ratings and entered the hotel, what a beauty! Immediately greeted by super friendly receptionist, our luggage and the car were taken care of and they brought us to our room. Large wood terrace, bathroom and super comfy bed. Definitely opt in for breakfast, the restaurant is equally charming.

Entire place feels new and so unique.. Location is perfect close to the center but still peaceful. Deluxe room is an absolute charm, so well maintained and wide, lots of art. Staff will do about everything to help you as well. Great a la carte breakfast, but you can also opt for continental variety. Thank you and see you soon!