AR Diamante Beach Spa & Convention Center

The hotel was perfect for our cycling trip with my husband and friends. The food was great, the beds were extremely comfy, rooms were spotless. We asked for a kettle in the room and it was brought to us within 5 mins. All the staff were very helpful & friendly. We also had a treatment which was lovely! This is our second time staying at AR Diamante

Very poor reception staff. Seemed to be an inconvenience. Checked in the evening about gym hours and was informed it was in the information provided with room key. Maybe this madam needs to be re trained in the area of customer service. Standard room is very basic and for a 4 star hotel not to have tea/coffee making facilities is very poor. Take note if you are staying at the moment the outdoor pools are empty and unusable. Rooms are very noisy both from the corridor and from next door. Breakfast is poor enough. Make sure you are finished early because at 10 am they are already cleared. Would i stay again......100% NO. Overpriced for what you get

Very beytifull place new renowaited close to beach and close to tango bar and close to the bike shop

Lovely huge welcoming hotel. Lots of glass! The outside pool area is nice and secluded. We walked along to the Esmeralda to meet friends. The promenade is only a short stroll away. There are supermarkets literally right outside this hotel ideal for snacks. The hotel is not far from the main road into Calpe. There are lots of bars inside. The restaurant is ok, although I must admit the food could of been a little warmer but otherwise it was ok. Good Reception lovely staff.

We stayed for 9 days. Nice hotel, room and bathroom, close to beach. But it has a couple of flaws, It is not a tourist hotel...We found out that 80% are bikers that practice in and around Calpe. They bring there bikes into the hotel, elevators etc. This creates a different atmosphere, not for the better especially during meals. Breakfast was good (except for coffeemachines, ...)Dinner: great saladbar (though one spoon to be used for several plates....) Main dishes were almost the same every night: fish and porc and porc. Only one night there was beef. Use of the inside swimmingpool including spa cost you 33 euros (ridiculous price...). I only wanted to swim but not for 33 euros. Staf was friendly. All in all mixed feelings about this hotel.

Rooms are clean and comfortable. Nice view of the beach if somewhat interrupted by some high rise neighbours. Nice shower but the water temp in the shower varies from scalding hot to freezing cold when showering. Lovely foyer. Service was as expected which was good Rooms are nice but having paid extra for a superior room not that nice! The mini bar was supposed to be restocked every day as part of the extra cost but it wasn't. I even left notes to remind staff. Worked once in the whole week. Nearby activities Lovely promenade with varying shops etc.. Lots of cyclists in our hotel so I guess they thought it was good for them. Felt very safe. Totally flat area. Easy walk to the beach. Wine was okay and reletiv inexpensive. Cocktails tasteless and nearly twice the price of bars on the promenade. Salads were nice and plentiful. The cooked food was very disappointing! Salds were very good. Lots of cold meats and cheese. However anything cooked was quite frankly awful. Fish was way over cooked. Twice we were served undercooked chicken at the self service. It seemed anything that had been cooked had some issue. The Michelin starred restaurant (Audreys) very expensive as you may imagine varying between €89 and €150 per person. Didn't use the Japanese restaurant but prices seemed fair for what was offered

Very nice hotel , poor/non existant entertainment. Some staff need to interact with the customers more....a smile goes along way !. Cost of indoor Spa @ 33 euros for one hour ridiculous. A swim in the indoor pool in winter months should be free of charge. Christmas Gala meal was a complete fiasco, food very poor. Service so slow it was unacceptable. Buffet resteraunt very good. Rooms excellent. This hotel needs to up its game with information for customers , and the reception staff need teaching how to interact with customers more.

Our stay at AR Diamente was one of mixed emotions. On one hand we found the hotel and location quite pleasing in regards to cleanliness and location. However on the other hand there was many things that needs to be done better. When we first arrived, my wife sat on the bed and then fell on the floor. Due to a leg being missing from the bed. This did however get rectified quite quickly. Also, when taking a shower, the showerhead would rise up into the ceiling due to the water pressure, and also there was a socket that was loose in the wall. charging for the spa, in my opinion is completely unacceptable. Considering you are calling yourself a spa hotel, but giving some codswallop about not actually owning the spa itself. As you can imagine being with a family, especially with my daughter who is autistic. We Needed this type of relaxation / activity, but sadly we could only do a few times due to cost. As it was expensive, and the outdoor pool was freezing. The food for me was okay, but unfortunately my wife complained that most of the foods tasted of fish and there was a fish smell throughout the dining areas. Therefore, she didn’t eat very much from the hotel Itself, as we had to eat out quite often. As you can imagine this was very frustrating considering we paid for all inclusive. Altogether, including expenses for Eating out and spa.. Cost us an additional £800 to our holiday. Something we really couldn’t afford, but had to do for obvious reasons. Also approximately 50% of the staff there seem to have a bit of a chip on their shoulder. There was some really nice ones, but it was soured by the ones who seemed that they didn’t want us there. This was completely uncalled for as we was Nice and respectable to their hotel and their country but did get a little frustrating towards the end. Would I go back there again ? absolutely not. Which is a shame because it could be a good hotel if things were done better

Me and my partner gary stayed at this hotel for 7 nights over Xmas and we were very impressed. All the staff were very friendly especially Chiara, jesus and katelin. The hotel was spotless and situated near the lovely promenade. We had breakfast and evening meal which were both buffet style and there wear so much choice. We would definitely recommend this hotel.

WORST HOTEL EVER ! Where too start.... Extremely dissapointed, worst hotel ever stayed in !!! Once arrived the apparently of the hotel was beautiful but once you get past that nothing but problems.... Breakfast was ok nothing to shout about you was lucky to get it hot ! For lunch and dinner Extremely disappointed you was lucky for it to even be warm as soon as the restaurant opens, no selecting of anything, poor quality of everything, Raw chicken was served to myself and my pregnant wife, we had food poisoning and was very unwell once spoke to staff about this yes we got an apology but that was as far as it went. The Christmas gala a waste of our time to be honest to arrive by 7pm food was not served until 7.45pm all they served was fish for entreys my wife is allergic to fish she was served chopped tomato on toast ! ( the hotel knew about her allergy) By that time we had enough and left !!! From that we was promised a special menu so we could eat New years eve gala. We was promised to see the menu x2 days before so it can be approved or changed... new years eve came ..... still recieved no menu ! Housekeeping = from the 1st day we arrived to the last day of leaving (10 days) pur bed sheets have not been changed the beds have been made but no fresh sheets ... again complained about this was promised fresh sheets.... still waiting ! Absolutely disgraceful hotel ! ENTERTAINMENT= HA what entertainment! There is literally nothing ! Once asked about this we was rudely told " go look at the screen" so we looked and waited for the times once times came ...... NOTHING. once asked about this we just got shoulders shrugged at. The Spa= Whats the point ! Nothing works down there all you got was a warm swimming pool ! This is ament to be 4* Hotel God help you if you stay there! WONT EVER COME BACK HERE !