DoubleTree by Hilton Dulles Airport-Sterling

La propreté et l'accueil

Manque de navette pour l'aéroport Reagan

Here is our context: Diamond members (7 years) who have travelled the world staying in a range of Hilton brands. Since staying at Doubletree Sterling-Dulles in late October, we have stayed in a number of USA Hiltons, so are able to compare. Here are our views on Double-Tree by Hilton Sterling-Dulles. Staff Reception is understaffed but the staff who are there are hard workers and were friendly and helpful. Bar and dining staff friendly and willing. Bed Spotlessly clean and comfortable. Room Clean . Good size (King bed) Dated furniture and fittings. Everything worked. No traffic noise. Internal decor and public area furniture Shabby and most certainly in need of renovation. Breakfast Typical USA food. Not the quality and choice of overseas Double Trees, but same as offering in other USA Double-Trees. Executive lounge We found the range of food and drink very limited and the ambience was not conducive to staying longer than it took to eat a very small plate of food. Diamond Upgrade We asked but not available. (This been the case in all the HiIltons we have stayed in during 3 weeks of being in USA). Shuttle bus Very useful, drivers helpful and friendly. Overall Did the job of proving a clean and comfortable bed for a couple of nights whilst we adjusted to USA time. (We flew in on an 11 hour flight.) The hotel would certainly benefit from an investment in refurbishment. The staff were friendly and helpful even when being overworked. Top tip Useful if you arrive at Dulles airport without a SIM card: near the exits from the airport to the area where you pick up the shuttle (after you go down the slope and before you exit the building) there are public phones from where you can make short local calls for free. We used this facility to call the hotel to ask for the shuttle.

Location close to airport

Best night’s sleep in a hotel in a long while. Pillows and bed were extremely comfortable. We were near the elevator but we never heard anything. Breakfast was very good with nice selections and all tasted very good. Staff was very friendly. Highly recommended.