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8.4 / 10 Guest Rating

Iberostar Waves Tucán - All Inclusive

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Iberostar Waves Tucán - All Inclusive - main view

About the Property

Experience a luxurious getaway at Iberostar Waves Tucán - All Inclusive, where stunning beaches meet exceptional amenities.

Indulgent Spa Retreat
Pamper yourself at our serene spa, offering a variety of massages, body treatments, and rejuvenating facials designed to melt your stress away.

Unmatched Recreational Fun
Dive into relaxation with four outdoor swimming pools, play a match at our tennis courts, or unwind in the sauna. Family-friendly options include babysitting services and fun-filled activities for all ages.

Diverse Dining & Refreshing Bars
Satisfy your culinary cravings at Bonsai, our renowned Japanese restaurant, along with seven other dining options. Unwind at one of our five bars, including two vibrant beach bars and two poolside retreats, offering delicious beverages to enhance your stay.

Escape to an all-inclusive paradise where ultimate relaxation awaits!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Nature reserve
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent151 verified reviews
AI Summary

Guests highly rate the family-friendly and frequently praise the diverse food options.

Categories

Cleanliness8.0
Service8.7
Location8.5
Room Quality8.4
Amenities8.3
Value for Money8.3
Food and Beverage8.7
Overall Experience8.4

Select topics to read reviews

I
ievgeniiusUS
Verified booking
family_with_children
Standard Room
Stayed in May 7, 2026

"Excellent"

8.0
Helpful?
A
AdrianarAR
Verified booking
family_with_children
Standard Room
Stayed in Apr 2, 2026

"La pasé muy bien"

9.0

Todo

Helpful?
J
JennagbGB
Verified booking
couple
Standard Room
Stayed in Mar 15, 2026

"Exceptional"

9.0

We had a great room with a jungle view, great location right on the beach, not too far from playa del carmen, walkable distance and good location for days out such as Xcaret, great range of restaurants and good food

Nothing

Helpful?
R
RobertplPL
Verified booking
family_with_children
Standard Room
Stayed in Mar 5, 2026

"Excellent"

8.0

Ogromnym atutem obiektu jest przyroda, niesamowita roślinność, zwierzęta - można poczuć się jak w dżungli. Miła obsługa, choć trochę zależy na kogo się trafi - super recepcjonista Alfonso. Pokoje przyzwoite, choć niezbyt duże. Było czysto w pokoju i w łazience (oprócz sufitu). Bardzo smaczne jedzenie jak na obiekt all-in. Strefa basenowa bardzo czysta, leżaki w miarę dostępne, ale nie można przyjść za późno. Plaża spora, czysta, w miarę bez sargassum (kiedy w Playa była z kolei plaga tego). Bardzo zaangażowana kadra animatorów - podziwiam ich energię w ten upał, ale muzyka trochę zbyt huczna podczas aktywności. Nie trafiłem na robactwo.

W łazience brudny, czy wręcz częściowo zagrzybiały sufit oraz kurz na wentylatorze. Soki w restauracji Cozumel to napoje, a nie soki - niektórych nie dało się pić. Warzywa w restauracji trochę bez smaku. W strefie basenowej uwaga na podłoże w części brodzikowej (blisko miejsca wydań ręczników) - nasze dzieci starły sobie skórę na stopach o ten grys, którym wyłożone jest dno, zalecam obuwie do wody. Personel nie kontroluje zajmowania leżaków i ok. 10 rano już jest problem. To co mnie zasmuciło to widok (w upalny dzień) dwóch panów z obsługi, którzy na swoich plecach wynosili worki z zebranymi z plaży glonami - wypadałoby jakiś traktor zorganizować, bo konkurencja obok ma profesjonalny sprzęt do ściągania tego sargassum z plaży.

Helpful?
M
MichaeldeDE
Verified booking
family_with_children
Standard Room
Stayed in Jan 19, 2026

"Exceptional"

10.0
Helpful?
N
NusUS
Verified booking
family_with_children
Standard Room
Stayed in Jan 13, 2026

"Minor Tweaks in the All-Inclusive Policy..."

7.0

There was a small but surprisingly unnecessary issue with the in-room fridge. Normally it’s stocked with assorted canned drinks (cola, 7Up, mineral water, beer). Our fridge had no mineral water, so we requested restocking. Service arrived and brought one can of mineral water, insisting it had to replace another can from the fridge. The next day, the customer service manager explained this was due to a new policy: each room now gets only one can of drink, even for two adults at an all-inclusive resort. We were also told that many other guests had been raising the same issue at the front desk. If both guests prefer the same drink, the proposed solution was to remove a different drink entirely (e.g., no 7Up) so both could share the same one—essentially putting guests in the awkward position of needing a “preferred soft drink list” in case they’re asked. What started as a minor request turned into an unnecessary and puzzling waste of vacation time. For an all-inclusive resort, this policy feels oddly restrictive—following the same logic, one might wonder if the next policy will be one towel per room.

Helpful?
C
ConstançaptPT
Verified booking
couple
Standard Room
Stayed in Jan 12, 2026

"Beautiful hotel and great beach"

8.0

The hotel is beautiful, full of wild life and it's always extremely clean (common areas, bedroom, beach ..). The breakfast buffet is also very complete and the beach and swimming areas are great (blue water, white sand. just great).

A couple of things the hotel could get better at: - my room had an amazing view to the beach, however it was also in front of the next door's resort and their evening plans. We could hear the music from the other hotel in our room (with windows closed). It wasn't a problem for us as we don't mind the noise, but if you're a light sleeper this would have been a real issue. - at the beach, the sunbeds and really close to each other, so there's not place for a private conversation.

Helpful?
E
EridanaruRU
Verified booking
family_with_children
Standard Room
Stayed in Jan 8, 2026

"Exceptional"

10.0
Helpful?
M
MarceclCL
Verified booking
family_with_children
Standard Room
Stayed in Dec 4, 2025

"Entorno maravilloso !!"

7.0

Vida silvestre, playa y ubicación.

Demasiadas restricciones pese a la categoría de la habitación. Atención poco personalizada, salvo para ofrecerte membresía. Envié un mail que respondieron cuando nos encontramos en hotel Sin servicio de enlace al aeropuerto.

Helpful?
P
patriciafrFR
Verified booking
family_with_children
Standard Room
Stayed in Dec 3, 2025

"Séjour au paradis"

10.0

Hôtel magnifique dans un parc pleins d'animaux en bord de mer sécurisė buffet magnifique copieux et varié

Rien

Helpful?