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8.4 / 10 Guest Rating

Iberostar Waves Tucán - All Inclusive

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Iberostar Waves Tucán - All Inclusive - main view

About the Property

Experience a luxurious getaway at Iberostar Waves Tucán - All Inclusive, where stunning beaches meet exceptional amenities.

Indulgent Spa Retreat
Pamper yourself at our serene spa, offering a variety of massages, body treatments, and rejuvenating facials designed to melt your stress away.

Unmatched Recreational Fun
Dive into relaxation with four outdoor swimming pools, play a match at our tennis courts, or unwind in the sauna. Family-friendly options include babysitting services and fun-filled activities for all ages.

Diverse Dining & Refreshing Bars
Satisfy your culinary cravings at Bonsai, our renowned Japanese restaurant, along with seven other dining options. Unwind at one of our five bars, including two vibrant beach bars and two poolside retreats, offering delicious beverages to enhance your stay.

Escape to an all-inclusive paradise where ultimate relaxation awaits!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Nature reserve
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent151 verified reviews
AI Summary

Guests highly rate the family-friendly and frequently praise the diverse food options.

Categories

Cleanliness8.0
Service8.7
Location8.5
Room Quality8.4
Amenities8.3
Value for Money8.3
Food and Beverage8.7
Overall Experience8.4

Select topics to read reviews

S
Sophia
Verified booking
partner
Standard Room
Stayed in May 18, 2025

"Exceptional"

10.0

I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!

Helpful?
S
Sergio
Verified booking
Standard Room
Stayed in May 17, 2025

"Exceptional"

10.0

Amazing hotel, excellent food and service.

Helpful?
J
Joshua
Verified booking
Standard Room
Stayed in May 10, 2025

"Exceptional"

10.0

We spent 6 days and 5 nights at the Iberostar Tucan and it was great. Food and drinks were fantastic. The atmosphere of the beach and the employees were great and always energetic. We visited different restaurant every day for lunch and dinner. The Mediterranean had a very long line for food so we went to one of the dinner buffets.

Helpful?
M
Meriban
Verified booking
family
Standard Room
Stayed in May 5, 2025

"Excellent"

8.0

The happiness start when we upgrade our room to oceanfront, wonderful view in the morning with amazing sunrise. Friendly front desk . You can feel short staff everywhere in restaurant, bars, walking areas . Deficient of variety food, Restaurants starts at 8 AM. Jungle garden with animals wonderful for kids. This resort only for families, not for Single people.

Helpful?
A
Angela
Verified booking
partner
Standard Room
Stayed in May 5, 2025

"Exceptional"

10.0

Servicio excelente!! Hotel muy bonito!

Helpful?
S
Sarah Marie
Verified booking
family
Standard Room
Stayed in Apr 29, 2025

"Exceptional"

10.0

This was an absolutely amazing resort. We visited during spring break. It was well balanced with nature with a portion in a jungle setting, a beautiful large beach, and a huge pool. Beach chairs all had umbrellas unlike some resorts. The Wild Beach was a moderate walk down the shore. Great buffets as well as several specialty restaurants. We were happy with every one. Many different bar areas, a pool bar, and bars at the beach. A lot of different activities happening each day. Our son was able to have interaction with the wild monkeys that live here which was his favorite memory. You will not be disappointed booking your vacation here. Perfect for a family trip. It will please everyone.

Helpful?
A
Alex
Verified booking
partner
Standard Room
Stayed in Apr 28, 2025

"Exceptional"

10.0

Nice , family oriented resort , lots of kids , food was good , little old rooms but location and jungles and animals it was very cool but peacocks gets a little noisy ( mate season) , stuff is amazing , Thanks Daniel Good experience

Helpful?
A
Anna Clara
Verified booking
Standard Room
Stayed in Apr 27, 2025

"Excellent"

8.0

I was at the Tucan, room 1727: this room faces a nearby property, their air condition unit or pool filter engine is directly across, behind the property wall, so there is a constant loud noise coming from there. As a consequence, it was unpleasant being on the balcony or even keeping the sliding door open for fresh air. I did point out this issue to the concierge, but the answer was a cold and careless :it does not depend on us".

Helpful?
C
Cathy
Verified booking
family
Standard Room
Stayed in Apr 25, 2025

"Exceptional"

10.0

Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!

Helpful?
K
Kara Lena
Verified booking
family
Standard Room
Stayed in Apr 25, 2025

"Excellent"

8.0

Gorgeous property lots to see. Beautiful pathways, pool is deep and clean, lots to see lots to do. Food was better than other hotel chains. No one out of four of us got sick. Hotel staff was friendly and helpful. Only downside was getting woken up daily around 8:00am/9:00am by house keeping. We didn’t have a do not disturb tag for our door. We asked for one from house keeping and front desk but one never arrived in our room.

Helpful?