Castello Village Resort

Had a great stay at Castello Village Hotel. The staff were friendly, special thanks to the restaurant staff and Lidia and her animation team. The rooms were clean, and the location was perfect just a short walk to the beach and local tavernas. Really enjoyed the pool area and the relaxed vibe overall. Would definitely come back.

Initially, we booked a room with a sea view. However, we later found out that the hotel sells different categories of sea-view rooms. The one we received didn’t have a private balcony and was smaller than expected, so it wasn’t the room we saw on Booking. That said, as soon as we arrived, they upgraded us to a suite, which we really appreciated, especially since we were traveling with a child. The suite was spacious and comfortable, though it didn’t have a close sea view. Breakfast was better than at the previous hotel we stayed at in Crete. While it still wasn’t a fully traditional Greek food experience, there were healthy options, which was great. Reception responded very quickly and was always helpful. Both receptionists were welcoming and kind. Sisi itself is a great area to stay in, with shops and amazing restaurants just outside the hotel.

We were a little disappointed with our original room with a direct sea view, but we were very satisfied with the suite as a family. Overall, the hotel made our stay comfortable, and we would definitely stay there again. On our first day, we received some fruit and wine, and on our last day, we were given small gifts from the island. These thoughtful touches really impressed us. Thank you for taking such good care of us, we hope to see you again!

We stayed at Castello Village in Sisi and honestly had a lovely, relaxed time! It’s true the hotel is a little older, but it has that kind of old-school charm that makes you feel like you're on a proper Greek island holiday. The whole layout is like a cute little village with lots of greenery and flowers between the different buildings, super cozy and peaceful to walk through. The rooms seem to vary quite a bit, which we found a bit funny. Ours was spacious and comfortable, and we were happy with it overall. We did spot a few rooms with “balconies” that we definitely wouldn’t have been thrilled with those, but hey, not our problem. Ours was lovely! The food was actually really tasty! The restaurant had a lovely outdoor area which we preferred, since the air conditioning inside was a bit much for this time of year. The staff were always smiling and kind, though they did seem to run out of bowls and cups every now and then, nothing major, just a small detail. We spent a good bit of time exploring the area (highly recommend renting a car, so much to see nearby!), but on the days we stayed at the hotel, we mostly hung out by the upper pool, which was more spacious than the lower one. There’s no direct beach access (just rocks right in front of the hotel), but the harbour and some nice beaches are just a short walk away, so it didn’t bother us. A nice surprise was the activities around the pool like darts, aquagym, and some other fun things. The animation team (two girls and a guy) were really friendly and brought a great energy without being pushy. In the evenings, there were shows, sometimes in our hotel and sometimes in the other Castello hotels nearby. Luckily, we could go to those too and since those hotels were newer, it was a fun little “bonus” experience! All in all, Castello Village might not be the newest hotel around, but it has heart and character. We had a great time, felt well taken care of, and left with some fun memories.

What you see is what you get. I find it calmer than other parts of the island, which for me it is a nice plus, it's clean and well organised. Food is great which you would expect in Crete. What you do not expect is the friendly staff, each and every one of whom, will always be available, kind and ready to help/advice you with anything. We had a very nice vacation.

Hotel is totally recommended! The food is delicious, staff is helpful and always available, hotel provides entertainment. We would return for sure. Thank you to all the staff that made our stay valuable!

excellent location near restaurants. sissi is beautiful. hotel clean lots steps and inclines.not suitable for those with walking difficulties. pool lovely. restaurant at pool bar excellent! food lovely and reasonable. we booked seaview and e mailed Maria for upper floor.we were given ground floor but moved next morning. room 411.beautiful view good air con good shower.only issue was very noisy when entertainment was on as was in front of bar.breakfast good yes busy at times.does run out crockery.reception staff were great vert helpful. unfortunately issues like other reviewer. pool closed early Tues and Thurs.nowhere for guests to go as small pool packed! early sunbed reservations. I complained as found this annoying. got taken to hotel across road to use beds(more luxurious) biggest bug bear.NO COURTESY ROOM ! cudnt believe it.we were not getting picked up till the evening. unfortunately another complaint from me then strangely enough got a room to shower for 30mins.come on castello sort this out!! the cleaner worked very hard as did all staff including entertainment team so well done.we would visit sissi again but a smaller family hotel without the loud music and a courtesy room and a pool that disent close to suit the evening entertainment!All said I wudnt not recommend as does have a lot good qualities. make up your own mind based on reviews

L’accueil, le personnel et la vue de la chambre

La variété des repas

Had a fabulous week at Castello Village Resort, room good and exceptionally clean. We were overlooking the main road but we don’t spend much time in it! Breakfast is amazing a vast choice for Greece, excellent in every way. The girls who did the water aerobics were so lovely and accommodating, very good at their jobs, so friendly, polite and included everyone 🥰 who wanted to participate. Would definitely recommend this hotel and hopefully be back in the near future thank you to all the staff who made our holiday extremely special. ❤️❤️

Property was squeaky clean and all staff made you feel very welcome. All food was excellent especially breakfast. I have lunch a couple of times which both deserved a five star rating based on presentation quality and a very very reasonable price (by comparison to outside restaurant).

There is nothing to dislike about this property