Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

We spent 4 nights at Hotel Kristal Palace. It’s a lovely hotel in a great location. The food was excellent but it was the friendly service that made a real impact on us. The hotel is conveniently located for swimming and water sports and there are ferries, buses and bikes for going further afield. I would highly recommend Hotel Kristal Palace and Riva del Garda.

Enjoyed a wonderful holiday in Riva, celebrating our Ruby Wedding Anniversary. The staff at Hotel Kristal went above and beyond to ensure we had a relaxing and memorable holiday, The restaurant team were particularly fabulous, being both attentive yet unobtrusive, offering a varied menu, with a wide choice. Breakfast on the rooftop terrace with live background music overlooking the stunning beauty of the lake was amazing and a great way to start the day! The only ‘tip’ to the hotel management would be to have the ground floor lounge bar open on an evening as well as the rooftop terrace to give a choice of a quiet drink if guests didn’t want to listen to the live entertainment upstairs. Will definitely return again and would highly recommend this hotel.

Amazing! We literally loved it so much. Everyone working at the hotel was so lovely and accommodating. Best hotel experience ever. Would recommend in a heartbeat!

My husband and I stayed for a week in July 2025 and would definitely stay again. The hotel couldn’t be faulted and the rooftop terrace with swimming pool has a stunning view. The staff were first class, nothing was too much bother and everyone made us feel very welcome. The half board meal every evening was cuisine ant its finest and the waiting staff were so attentive. The breakfast, served on the rooftop had a wonderful variety to choose from as well.

Fabulous service from all staff at all times of day .. couple of names to mention Zane and Masssimo The food is the very best I have tasted so hats off to the chef and his kitchen staff. A small point there were discrepancies on our final bill for drinks we hadn’t ordered to their credit reception adjusted straightaway once I had queried! Did not detract from a fabulous week ( 9th -16th Aug 25)

Beautiful place - staff & owner were amazing. The area is so nice and the hotel is in a great location for day trips, restaurants, lake and shopping. We will definitely be back.

Excellent hotel staffed by excellent people. Spent a week here and loved every minute. Within walking distance of the lake and only 15 minute walk to the old town centre. Room was big and airy and a huge balcony by hotel standards. The food here is exceptional but don't expect burgers and chips ; it's all genuine Italian cuisine celebrating local and national produce. The whole experience is great due to the friendly and courteous staff. We will be back.

This is our 6th visit to the Kristal Palace Hotel, we would never stay anywhere else it is outstanding! One of the main highlights is definitely the most friendly staff - particularly Juri and Zane who looked after us so well every day during breakfast and Eleonora on reception who always makes us feel at home! Rooms are bright and airy, the rooftop is spectacular and all just minutes to the lake. Love it here, we will be back soon! From Rach and Mikey

While this review is 3 stars, I will explain why, but I want to say the service we received from the staff was 5-star. They were attentive, kind and very helpful. My review is reflective of the price charged to the actual quality of the room and public areas. We spent 4 days at this hotel in July of 2025. First, Riva Del Garda is a hidden gem on the edge of the Brenta Dolomites and at the top of Lake Garda. The city itself was very nice, clean and beautiful waterfront. When we arrived at the hotel, we drove over from Venice and reserved a spot in the parking garage under the hotel. Check-in was easy, and the front of the hotel was nice, clean, and the reception was smooth. The bags accompanied us to our room. As we entered the elevator, I noticed the floor had debris on it, but nothing to complain about, but it could have used a vacuuming. We were on the 5th floor. When we stepped into the hall, I was surprised at the state of the carpet, it was stained and needed replacing or at least a deep clean. When we got to the room, I was first surprised at how small the room was (We just left the JW Marriott in Venice), but knew it would be smaller than what I had just come from. I also noticed that the room looked tired. There was a leather wall covering behind the mounted TV, and it was heavily nicked to the point I almost said something. The room was, however,r very clean and smelled fresh. My wife and I both said we were disappointed in the state of the room. There were 2 very cheap plastic chairs around the table in the room. We checked the bathroom, and it was actually in better shape than the room, so we were pleasantly surprised. We slept fine, and the a/c cooled us as expected, as it was hot when we arrived. The breakfast was ok, but the pastries were not freshly made and had been purchased at the local supermarket. My rating reflects the premium price we paid for an average room and breakfast. I again repeat that the level of service of the staff was fantastic, but I can't give this resort a 5-star rating when it needs an upgrade in the rooms and common areas. We didn't eat in the restaurant, but noticed it was Michelin-starred. I would have hoped that a hotel with that level of restaurant would have the same mindset on its common areas and rooms.

We had a lovely week, the hotel room had everything we needed, great facilities and great views from our balcony. The staff were outstanding, from the waiting staff in the restaurant to the people on reception. They were all friendly, courteous and helpful. The food was outstanding, was nice to try food we haven't tasted before. The location was ideal for visiting our chosen days out, short walk to town for ferries and nearby bus route. Thanks for a great holiday !