Kreshchatyk Guesthouse

I booked this hotel through Expedia in 2016 and I like it. I had an nice and clean appartment in the centre of Kiev. Also at that time housekeeper was very nice woman who worked perfectly. That's why I gave 3 points (ok) to Hotel Facilities and Condition, Room Cleanliness, Room Comfort. So, I decided to rebook this hotel for my 2017 trip. And my experience was horrifying. I book and fully paid hotel few months before my arrival. And they didn't provide me my room. And until now didn't refund me. So I have big financial and time losses. In total I lost 787,58 USD: $318.85 - my full payment that until now I didn't receive back $468,74 - for new apartment I was forced to book instead of this hotel. Below you can see detailed information. a) On 11 SEP 2017 upon check-in Kreshchatyk Guesthouse refuse to provide us our room and promise us, that next day she will provide us room. She told us that by mistake she didn't saw our booking. b) So I booked another apartment through Expedia just for 1 night. c) On next day she again refused to provide us a room. d) So we will forced to book new apartment from 12/09 to 18/09. I try to book the same apartment through Expedia, but it was unavailable. So we went to office of rental service and tried to find another apartment near to Kreshchatyk street. And they give us only available option for 425US$. So I lost lot of money and until now didn't receive my payment for my stay.

I reached Hotel at 1:45 am early morning, the reception on floor 4 room 7 was closed then I called many times, landline no response and on mobile a lady received the phone and asked my position then hung up phone on me, I sat there for an hour for checking somebody will come but no body came, then I have to check in other Hotel that night.

liebe mitarbeiter der expedia,nachdem ich ich 3 eml an den vermieter gesandt habe,dass ich stornieren muss.habe ich 2 tage spaeter 4mal das gasthous afgesucht,nachdem nicht einmal die benachbarte polizeistation diese adresse kannte,habe ich beim 3.mal ein verrostetes schild erkannt.ich war noch 2mal in begleitung eines polizisten dort und habe staendig geklingelt,ohne gehoert zu werden .ich habe bild und ton als nachweis.wenn das ihr partner in kiew ist,dann werde ich expedia nicht mehr in anspruch nehmen.besonders nach meinen erfahrungen,die ich im mai in prag machen musste,als ich mit meinen am. gaesten das bestaetigte hotel nicht bekam,dafür ein doppelt so teures hotel zum ausgleich.es ist sicherlich nachvollziehbar,dass ich wohl kaum expedia empfehlen werde.bitte informierenund kontrollieren sie ihre partner im ausland.ich würde mich über eine antwort freuen.freundliche grüsse,ralf ogorek

The staff here is very ready to help you with needs and information, for your stay. The manager was an incredible host. Their staff very helpful to help.

Thisi is the worst hotel ! I recommend any other hotel !

With its unassuming entrance in the back of the buildning, the guest house was a bit hard to find. But once we had found it, we had an affordable stay in a fairly large and clean apartment.

Bezug nicht möglich, Rezeption war geschlossen. Bei Anruf nur pampige Antwort und versprechen das jemand kommt. Es kam niemand, nachts um 3 Uhr dann genervt in ein anderes Hotel umgezogen. Alles in allem eine Unverschämtheit.

This place should be called Khreshchatyk SH.T House, The worst place period. The owner Irina would do anything to cheat you and get more money than you agreed on by putting you in worst room possible and ask for more money to give you the room you actually reserved. Even When she gets more money from you, she still puts you in a room that has 50 year old mattress, stained and the spring are sticking out and poke your body as you try to sleep on it. No towel and if they give you any after you beg for it, it is stained and ripped, the bed sheets are so old they have holes in them in many places. The pillow are stained and smell like arm pit! No heater, hair drier, untinsal, water or wine classes, no toilet paper or napkin! They don't even Knock before they enter your apartment! The owner just barged in my apartment as I was walking out of shower with no clothes on, to show my apartment to prospective future renters. Last but not list don't forget any personal belonging, because as soon as you leave your room the owner will use any excuse to refuse returning your Prperty to you.

I paid for 4 days in advance. They were informed that I would be arriving late the first night from an international flight. Upon arrival, the hotel was not marked well and there was no response from the staff. I ended up having to find another hotel that night. When confronted the following day they said the desk person waited until midnight then went home. They also sold the room I PAID for to someone else so I did not have access to the room (that was already paid) for any of the days reserved. Formal complaint being filed with CC company and Expedia to get a refund. Avoid this unprofessional operation at all costs!

The office is always closed. You have to call a posted number if you need something. Security is at the gate at the entrance to the inner courtyard. Very easy for just anyone to sneak in. Poor wifi signal. Plumbing is terrible. At certain times the shower isn't working. During a 5 days stay we never saw a maid. Had to go out and purchase toilet paper, etc. Bedding and towels are ancient, torn and grey color. It's only + is a location and cheap daily rate - $41 per night in April