Coco Ocean Resort & Spa

All the staff are extremely kind and super helpful!! The whole hotel complex is very beautiful and impressive. The beach area is lovely and quiet, perfect for relaxing. There are several beautiful pools, and the rooms are comfortable and quiet. The restaurants serve amazing food. The spa is excellent with great value for money, it is clean, offers very good service, and I can also highly recommend the hairdresser there, both for the quality and the reasonable prices.

Unfortunately, the overall price-performance ratio is disappointing. For such a high price, I expected much more!! While the hotel looks impressive, many parts of the complex are quite outdated. Especially the outdoor areas would benefit from better maintenance, some renovations, and a thorough deep cleaning!! For example, there are dirty roofs visible from some balconies, broken concrete pathways, and rusty balcony railings, which is surprising for such an expensive and supposedly luxurious hotel.

Great hotel with lovely staff. The staff really made the stay feel welcome and at home. Ousman AKinteh the beach wait staff was very attentive and always made sure we had plenty of drinks

The Coco Ocean Resort & Spa is no longer a five-star hotel; it’s a three-star hotel that needs refurbishment. Our Superior Suite was outdated. The sun loungers are rusty with torn cushions. Much of the furniture dotted around the resort is grubby and old. The WiFi is abysmal, with a very weak signal and constant dropping. The breakfast area is like a school dining room. The Cane bar has no toilet and is dominated by the virtual golf screen. During our stay, we encountered several issues. The patio screen door’s runner was dislodged, and the mesh was not attached. Maintenance replaced the mesh but didn’t improve the door. The room door was swollen and stiff, requiring assistance to open. Hand towels were missing from the bathroom four times, despite our repeated reports to reception. Room service left finished dinner/snack plates outside guest rooms, attracting insects and cats. Long story short, these issues were finally resolved with the assistance of our Gambia Experience rep, Karamo, who spoke directly to the duty manager. I requested a towel for a day trip, but it wasn’t available when I asked. Then, I was told it would be available after breakfast with a deposit of 200 dalasi. When I went to collect it, I was told a deposit of 400 dalasi was required. I think it’s unnecessary to charge a deposit for a “5* resort”. Our room was adjacent to the steps down from reception, which was often used as a makeshift self-media runway for day guests posing for selfies and filming themselves walking down the steps. And the steps! Knowing from the brochure that the hotel has many steps, but, actually going up and down the steps to the beach, restaurants, pool, and bar can be challenging 😅 The staff were friendly, especially the pool staff. The food was good. Particularly the tempura and salads. The breakfast had plenty of variety. The resort could do with a few mixologist on duty! Overall, the stay at Coco Ocean was adequate, but I would not return.