The Russelior Hotel & Spa

The Russelior Hotel and Spa is such a beautiful and well looked after hotel. The hotel gardens look beautiful and so is the pool and the food. The staff here are also really friendly and helpful. Thank you for a brilliant stay and thank you Marwa for going above and beyond to makesure I had the best experience. I will be coming back one of my favourite holidays. Beautiful hotel and beautiful service..

Was impressed with this resort. Food and staff were excellent. Asked to change rooms as the balcony overlooked a road, they didn’t seem too happy about doing this, (hotel was nowhere near capacity) but they did it and we were happy with the room. Hotel is immaculately clean and staff were very friendly. The only thing that soured it was when checking out we were accused to taking towels. I emptied my case and was about to empty my partners when they said to go and check the room. Came back with all the towels, this seemed to placate them. Until they asked us to check our cases. Not the best end to a holiday being accused of stealing towels. Despite protests from staff; emptied both cases in front of staff. No towels. I suspect given the hospitality shown to the French and other guests, this was done because we were Brits.

2 Pools, sehr schön angelegt mit Wasserfall. Draussen konnte man frühstücken am pool. Sehr gutes essen

My husband & I stayed at the hotel from 02 Sept - 13 Sept 2025. For the money we paid, we were more than happy with the hotel, especially given some of the reviews I had read. Lovely reception area & we found all the Reception staff polite & friendly. Grounds & pool kept clean & tidy. Hotel room was spacious, beds comfy. We did have some issues with our key card not working on a few occasions but this was quickly sorted. Apart from breakfast, we didn’t eat in the hotel as we like to walk to find nice restaurants but the food did look good! All in all, we had a very pleasant experience, topped with 30+ degree weather, what’s not to like!

We had a lovely stay at The Russelior spa and hotel. The facilities are excellent - swimming pools, gym and bar and brilliant. Alongside this the poolside service and general friendliness of staff is excellent. The breakfast is decent however nothing special and the restaurant does lack flavoursome options. That being said the food from the bar you get served pool side is YUMMY - especially the mixed grill!! If you are after a clean, organised and secure hotel look no further. Special thanks to Baha he went above and beyond during our stay.

My stay at this five-star hotel was truly exceptional. From the moment I arrived, the staff demonstrated outstanding hospitality, always courteous and attentive to every detail. The room was immaculate, spacious, and elegantly furnished, offering both comfort and convenience. The breakfast selection was extensive and of the highest quality. Ideally located yet quiet, the property provided a perfect balance of luxury and relaxation. I highly recommend this hotel to discerning travellers.

The Russelior Hotel and Spa is a beautiful hotel. The pool is amazing and the food (especially evening meal) is delicious

I travelled here with my husband, my 15 year old daughter and a family friend. Really looking forward to a relaxing holiday after a difficult year. This hotel is ok until you have any issues that need resolving because the staff on reception and a few others are uninterested, argumentative, dismissive and quite unpleasant with the exception of Baha (reception) and Hamid (restaurant team) who are lovely, genuine and an asset to this hotel . The maids, lifeguards, pool staff and maintenance guys were usually friendly. We travel a lot  and always treat staff with courtesy, respect and friendliness wherever we are in the world but it certainly was not reciprocated here. I've never felt so uncomfortable, unhappy and unwelcome in a hotel, especially an allegedly 5* one. This is definitely not 5*. After a few days, I just wanted to leave but we unfortunately had two weeks here. First impressions on arrival, beautiful entrance and lobby. We were greeted by Baha on reception who is one of the only decent,  friendly and helpful staff at this hotel. He checked us in with no issues. Our rooms were of a good size and standard with nice decor. The balcony door was difficult for us to open and a constant nuisance when trying to lock and unlock it. The toilet seat was hanging off so receptionist maintenance up to fix it almost straight away. The grounds are beautifully maintained and the pools (indoor and outdoor) are lovely and clean. This Is let down by filthy cushions on the loungers covered in stains and bird poo as they are left out overnight. On sight, this hotel is lovely but I am afraid the customer service is the worst I have ever experienced and its a shame because it could be a really lovely hotel. On arrival, you have to pay the tourist tax, no issue with that as I've encountered this in many countries. However, there was a problem and when my husband checked his bank account, this money had been taken twice. We were assured a manager could sort this and refund the money the next day. However, we kept being fobbed off (at least 5 times), which when you're trying to relax and forget about everything,  is a huge annoyance to keep having to go back and try and resolve it. Staff on reception couldn't be less interested and I even heard a female receptionist mutter 'I'm tired of this'  My husband has a heart condition and had a funny turn with the stress of it with his blood pressure dropping, staff didn't really seem to care. It wasn't until we'd made a real fuss, a few days later, we were able to see the manager (the rude male receptionist just stood there saying 'Yes, I will get the manager' and smirking at us). The manager refused to accept they needed to refund this and we must take it up with our bank. He just kept waving around some scrappy bits of torn receipt claiming that lack of receipt meant they had not received it twice....even though we showed my husband's online bank statement. It was only when my husband phoned his bank from the managers office that there was any sort of recognition that there was a problem (he still did not apologise or acknowledge that it could possibly be the hotel's fault). The money was then mysteriously refunded after this difficult, uncomfortable meeting. Funny that! Don't use the ATM in the lobby. I went to get cash out on one of the first days and it swallowed my card (no fault of my own). Although this is obviously an issue for STB bank (the ATM provider) to sort, the staff were not interested in helping us get the card back and this was another issue we kept having to ask about. I cancelled my card but got it back about a week later, minus the money I had been trying to take out that showed as being taken out of my account. These annoyances just made me not trust anyone at the hotel and left a bad taste. I couldn't fully relax because if we'd had any more issues, I knew we'd get no help from staff here. I like to know that my family and  will be relaxed, safe and stress free when on holiday and I just didn't feel it here. The food in the main restaurant is ok, if you can get to it. The restaurant was often late opening so then there'd be a stampede of people all rushing in at once with no real order at all. If you want a drink, might be worth ordering from the bar before dinner because id often be well into your meal before being offered a drink (unless it was Hamid who was brilliant).But also note the restaurant can only do a small selection of drinks even though the bar is jius across the way. Breakfast is passable. It's all a bit hit and miss. Sometimes they would have nice fruit, other times it would be all bruised and way past its best. There is one chap who works in the restaurant who was rude and snappy to us when we went in as a group. Then when my daughter and I went in without my husband and  our male friend, he was extra nice and chatty and it was a bit much. It then came to pay the bill and he insisted that the card machine was broken and we'd have to pay in cash. I didn't have any cash (see above as to why) but he said 'You must have cash in your room' I told him I didnt and why, but he made us feel like we had no alternative.. My husband came down and asked another waiter if the machine was working which he said it was. We were then allowed to pay with it and funnily enough, it worked straight away. That completely wrapped it up for me as being a place where I jist didn't feel comfortable. The staff would quite often have disagreements in front of the guests in the restaurant too. The service by the pool was sometimes really good and then really slow at times  and sometimes they forget your order all together which is annoying when you're hungry. The restaurant by the pool is better and you usually get your food pretty quick if you sit there which is only feet away from the pool. The area itself,, Yasmine, is a little run down but has a good supermarket and a few good places to eat. The one thing I  oticed absolutely everywhere was rubbish. We travelled up to Sidi Bou Said  and did a camel ride up in the hills, and a common thing along all the roads and in the countryside is plastic rubbish. I've never seen anything like it. Such a shame because it could be a beautiful lovely country. This hotel did nothing to persuade me to visit Tunisia again. I see that on previous reviews, the hotel management copy and paste a generic reply saying to return and 'give them another chance' but I wouldn't go here again if you paid me!

No value for money bottled water £2 The first impression of hotel was a rude receptionist . Dining room staff were the worst, surly and very rude.

I stayed at Russilor Hotel in Spain/Tunisia with two others, and honestly, it was a big disappointment. The hotel looks amazing from the outside, like a 5-star resort, but the rooms are a different story. They only have double rooms and just squeeze in a small extra bed for groups of 3/4, which is very uncomfortable. Our room was dirty (I even found a contact lens on the floor), the lighting was terrible — I had to use my own light to do my makeup — and my “garden view” was literally just a wall. The staff at the front desk and around the hotel were not welcoming at all and seemed to only give attention to their own people. The only positive was Madame Latifah from the cleaning team — she was amazing and deserves recognition. There’s no real entertainment here, just bad music and flashing lights. Meanwhile, the hotel next door has great entertainment, and you can hear and see all the fun happening there — even the lifeguards join in! Breakfast was the worst I’ve ever had at a hotel: hardly any options, just pancakes and eggs, and everything tasted bad. The all-inclusive food was no better. This hotel is the definition of catfish. Save your money and book elsewhere