Convenient Grand Hotel

Large, comfortable room and friendly, accommodating staff. Hot water heater for shower did not work, but most disappointing was distance by cab from airport which, combined with traffic congestion, negated the "convenience" implied in the name.

I booked this hotel since I had a long layover. After traveling from New York, I needed a place to rest. I booked this place because it advertised a spa, restaurant and nice looking rooms. Since we were so tired we wanted to keep it easy and eat onsite, get a massage and sleep. The hotel restaurant is now closed, the spa service was not readily available and the place is rather dated. Walking up the the front desk really disappointed me, not to mention the surrounding area of the hotel. The rooms are old and bathroom old as well, our bathroom had a leaky pipes from the sink so we had a wet floor. I would not recommend this hotel. It’s also good to note that it’s firther away from BKK as advertised on hotels.com. It really is necessary for business to update hotel postings perhaps having a representative visit some of the hotels so as to ensure accurate listings.

My wife, daughter and I have stayed here no less than 15 times. Very friendly and helpful staff. The rooms are large with coffee/tea, refrigerator and a small safe. Always clean and well maintained. It is not a fancy hotel but certainly more than adequate for our needs. We enjoy the pool which is usually quiet. There is a 7-11 across the street as well as a marketplace... We will keep returning to this hotel...

Room is a bit dated, like the bathroom. But is comfortable enough. 7/11, street stalls to eat nearby. TV has no english channels. Air/con is good and water hot. There are many hotels close to the airport and this is good value for money.

The overall stay was good. Only complaint I have is have a asian style bathroom and thought one towel was a floor mat. When I check out they said towel was dirty and charged 150 baht to clean. They must not clean the towels.

Offered airport shuttle did not operate either way. Roadworks made a long journey. Ended up being not convenient.

Very different in person than what was posted online. Room looked very old and the bathroom was subpar. There were little tiny bugs crawling out of the drain from the shower so i had to rinse it out every so often. The shower head barely had any pressure and the tub lacked a shower curtain. The tv which is also old took some time to get used to. Not sure why but the body wash smelled like glue so i stayed clear away from it, on the bright side the AC worked well and the bed was comfy. I would only suggest this hotel for a few nights at most and not for an entire trip also to the fact that there isnt much close by cept smaller shops and a 7/11 across the busy intersection.

We found this hotel when unexpectedly needed to stay one night in BKK during travelling. Took about 20min to get there from the airport, woth uber. Service was really nice and helpful. Hotel offers 1 way ride to the airport and we prdered this for 3.30 am -unfortunately at 3.50 the taxi still wasn't there and receptionist was telling us that everything is ok, another taxi is coming and that it takes '5min to get to the airport'. When the taxi finally didn't arrive and we were showing more frustration, one of the hotel workers took us to the airport with the minivan which solved the situation positively...

If your room doesn't include airport transfer I wouldn't get it from them as it costs more than double the cost of a taxi. But everything else was really good, the breakfast is a bit of an odd combination of foods (to me) but everything was good. I stayed twice, once in a regular room and once in a suite. The regular room had a shower head that sprayed out of a seam, I went down and they fixed it right away, even though it was like 3 am. The suite had issues with the power but it seemed to be isolated to just that room.

I arrived late at night and this hotel was bizarre. I phoned when I landed to see if the shuttle could collect me but the girl on the phone spoke no English so I got a cab. Only 150 Baht so no problem. The first room had a balcony but the door wouldn't shut properly so I asked to be moved. I'm a solo female traveller and that is not a risk I will take. Second room had dirty sheets. Seriously looked like they had not been changed after previous guest. Sprayed with freshener maybe, but not washed. I have photos of the stains. So I asked for another room. I should mention at this point none of the corridor lights were on. I have no idea why. I was using my phone light to navigate the corridors. Third room had a window that wouldn't lock and dirty sheets. So I asked if I can have the 2nd room but with fresh sheets. I was horrified at the state of the mattress protector when they took the sheets off. One side had several yellow stains and the other side several blood stains. Whoever changed the sheets must not only have seen these and chosen to put clean sheets on top of filth, but at some time a dirty mattress protector was turned over instead of being washed. No wonder the room had a strange odour if this is the level of hygiene. Had it not already been late at night and me with 50kg of luggage I wouldn't have stayed, but there was no way to get another room sorted with the timeframe I had given this was a transfer stop. Internet was slightly better then useless. Connection dropped every 10 mins and had to login again. Many pages timed out. Luckily I have mobile data on my mobile. Tripadvisor, you need to add a facility for uploading videos. I have horror videos for this place.