Hotel Blackhawk, Autograph Collection

I'm one who likes to give good reviews. The only good review I have about Hotel Blackhawk Autograph Collection is that there night auditor Dana was the only person who cared enough to help myself and my husband survive a hotel room with no heat. We were there on business for 3 days and 4 nights. When we checked in the temperature in our room was 58 degrees. The front desk clerk that night, the front desk clerk the next morning, even the housekeeping staff person gave us the same speech: "turn off the control, wait a few minutes and turn it back on and it should go up. If it does not please let us know and we will seen someone from engineering up right away." Interesting that I would know this speech that was obviously part of there training to say if this problem arise. This says to me that this has happen before. No engineering person ever showed up and by Sunday night as the room temperature went down to 52 degrees and none of the front office staff (except Dana) followed up with us to our detriment. Once Dana found out about what happen she had us change rooms and made sure that the room we changed to had a consistent warm temperature. Marriot properties had strict policies that front desk personal follow up with any problems with guests and unfortunately that didn't happen until our last night. Dana is a treasure and if she wants to move up in this hotel I highly suggest that you promote her. The pool and hot tub need a major renovation. The pool floor was peeling and had cracks in it. The windows in the pool area looked like they haven't been cleaned in years. Shout out to your wonderful bartending staff. They were very accommodating to our group. Despite our bad experience we will be back next year as the hotel is close to the River Center where we worked and we hope that we will have a better experience.

Where it was located.

Very beat up. Stated there was a pool and hot tub. Hot tub not working and pool was so cold couldn’t enjoy it.

Location Staff was nice and professional

Completely worn out bed mattress Pool area was maybe a 5 out of 10. Hot tub broken and empty. Not useable Only a few of the bowling lanes were operational and none were even available to be used. The entire area downstairs where the bowling lanes are was definitely not kept clean and definitely not well maintained. Ice machine barely worked (took about 5 minutes to fill the small ice bucket from the room) Door to mini fridge is not aligned to open properly to allow access to the fridge door. Breakfast was way overpriced. Parking is overpriced.

We started coming here years ago for anniversary celebrations. I’m not sure if it was after covid or what but it’s definitely gone downhill in the past few years. Our past 2 stays have not been great. Last time we stayed our room was dirty and reeked of smoke and I wasn’t sure we’d return, but we tried it again due to location, bar/bowling on site and jacuzzi rooms. We were in a non River view suite this time which was much smaller& not as nice of a layout, very dark & just not as homey. Originally we were on the floor with the pool with kids running by constantly screaming. We got moved but the worker seemed very put out to stop looking at his cell phone to help us. He was extremely lacking in hospitality, don’t even tell us our room # when we arrived just handed us our keys & was very rude when giving us our new set of keys. There was no one else around, he wasn’t busy or helping anyone else. Younger guy. Blinds were absolutely filthy in the bathroom (harder to see with the sunlight shining behind) and our heat didn’t work. Someone had to come fix it. The bowling alley didn’t have a single soul playing on a Friday night which was odd, a not a very lively vibe. Ceiling when you walk in from parking has so many water stains, I can’t imagine why they don’t fix that. The place needs updated and cleaned badly, in great disrepair, it’s sad they aren’t keeping it up. It’s those things that make or break your stay, a bunch of little things wrong makes it uncomfortable when you just want to come relax.celebrate etc. we’re not fancy people but expect common decency and cleanliness.

The History & location

There was no lounge chair in our room, only a desk chair. Would have liked something to sit and watch TV on other than the bed.

I really enjoyed the old timey feel with modern conveniences. The bed was comfortable and the shower was awesome with the dual shower heads.

Nothing

One of the best jacuzzi tubs I've been in, there was also a tv built into the bathroom mirror wich was superb. The hotel has a barbershop, a spa, a coffee shop, resturant, and even a bowling alley in the basement with a tiki bar. The elegant old time decor and feel of the hotel was charming and the staff were more than helpful and polite. Will definatly be staying again.

Not a single complaint could be had.