Hotel Blackhawk, Autograph Collection

The hotel was very friendly and beautiful. We stayed two nights so we could visit my husband's hometown in Marshalltown. We arrived late and was immediately greeted by Anthony. He was amazingly nice and helpful. Our check in was a little slow since there was only one person, and they switched our room from what the app said. The night desk worker was very sweet and helpful so it felt like a breeze. When we got to the new room Anthony had already moved our items. The only things we needed were a bed in a bag and my husband fixed the toilet so the tank would fill. Breakfast was delicious but the service was a tad slow so I would give yourself extra time. We used the Cafe the next morning which had great coffee and delicious pastries fast. While there the only amenity we used was the bowling alley. It was really fun! We had no issues with the lanes, the shoes fit great and it had automatic scoring. The pizza was ok but we were informed it was frozen and the drinks were much better in the lobby bar. My only word of warning for families going bowling is the jukebox has pretty much every song.... non censored. Overall a great trip and we're planning on going back as a couples trip

I stay at this hotel frequently as it is convenient for work and have stayed over many years. The hotel itself is beautiful, great history and such. However I feel in recent stays some things have gone down hill a bit. Service has a bit and all around the hotel seems to need a small refurbishment. My room felt clean, but just knicks and dents here and there. Just feeling a big rundown, which is a shame. There is a lot of potential here.

Loved the history behind the hotel. Wanted a different experience than a chain hotel. And a different vibe.

I felt check-in staff could be a bit more personable and explain how things worked a bit more clearly. We figured it out ok. But could have felt more welcomed to the location.

Vent in bathroom was very dirty and around fridge needed some TLC. Cups and lots of dust were left behind the dresser/fridge.

When I arrived I did not get a good welcome. Just the opposite. No one explained how anything worked. I had to haul my luggage up by myself after figuring out how to use the elevator! No one showed me the amenities in the room. Once again a guessing game. The room was clean and the bed was marvelous. But I never felt noticed. I was traveling alone to close my mother’s estate. Not a warm friendly place.

Tv remote hard to use. Had to be told to point at box. Staff could be friendlier

Lack of bell hop

Great, clean hotel

Greasy breakfast, no soap in shower dispenser even after leaving note for housekeeping, parking entry ticket reader was too low to reach, windows in room and glass doors to parking area desperately need cleaning.