Arthur's Court Motor Lodge

Accommodation room and facilities, close to restaurants and shops and supermarket, staff. Not too far from city centre

Nothing

Spacious room with great facilities. Close to restaurants and supermarkets. Short drive to city centre

Nothing

Everything was good 👍

The receptionist was extremely helpful. We notified the hotel ahead of time of our estimated arrival time (which was an hour after they closed, but the receptionist stayed the extra hour and welcomed us on our arrival. We also asked about an electric converter plug as we left ours at home and she arranged for one in our room upon our arrival. Great Customer Service!

Nothing -- everything was great.

There was no service at all. Staff was not present at no time, neither at arrival nor at departure. The breakfast didn't deserve the name. The furnishings were rather tattered. Parts of the motel were under construction.

Comfortable. Cosy. Safe. Great location.

Huge difficulty communicating with Arthur's Court. We weren't going to get there until approx 1.30am, due to a late flight. I needed check-in details. I eventually got an email a few hours before check-in, despite sending several emails in the previous week. The last email gave details of where to get our key. However, the key wasn't there. My husband happened to spot the key in an envelope sellotaped to a window. All of this was at around 2.00am in the dark!! I could have done without stress and uncertainty.

Review: Do Not Stay Here – False Advertising and Hostile Management Warning: The photos on booking sites are fake. Do not be misled by the online listing for Arthur Court Motor Lodge on Sherborne Street. The reality of this property is a far cry from the professional photos provided. The Property & Arrival Deceptive Photos: The units do not look anything like the pictures online. The property is in a state of disrepair. Closed Reception: The reception area is currently closed and boarded up due to a previous fire that has never been renovated. No On-site Service: There are no staff or owners available on-site. You have to call a phone number just to get in touch with anyone. Room Quality & Maintenance Cleanliness: The unit was dirty upon arrival. I had to remove the bed covers because they were filthy, opting to sleep only with the sheets. Missing Amenities: Basic service is non-existent; they didn't even bother to replace the coffee in the morning. Broken Utilities: The TV in our room did not work at all, no live TV only Roku streaming. No Hot Water: On our first morning, there was no hot water. We were unable to shower or get ready properly before heading out for the day. Management Issues The most concerning part of this stay was the owners' behavior. When I raised my complaints regarding the lack of hot water and the broken TV, the owners were not only unhelpful but threatened to call the police if I complained again. This is a common theme here; I spoke with other guests who reported similar issues with cleanliness and poor service. Final Verdict: Please heed this warning. This place is neglected, dirty, and managed by people who are hostile toward paying guests. Save your money and your sanity—stay somewhere else.