Fitzroy Island Resort

Location

Food availability and prices

The resort is built on a literal paradise island. The views are spectacular. Snorkelling and sea turtles within metres from our hotel room. There are beautiful rainforest walking tracks and a number of beautiful beaches to explore. I took my own snorkel mask but hired flippers and they had a great selection of equipment to hire on site. The food at Zephyrs was delicious and the resort staff were amazing. I didn’t want to leave 😍

A very nice stay with exceptional staff. Morning breakfast offered a good choice for me who likes to healthy food.

Shower floor was a little slippery The tiny step into apartment needs a yellow tape as it was very hard to see Foxy’s Cafe only offered dreadful food choices. Masses of day trippers took away the serenity of the island Would have liked to have dinner at Zephyrs but I can only each one course and they weren’t flexible to allow this.

Потрясающая природа острова

Отель в глубоком упадке, все очень изношено Отсутствует вода в номерах Уборка раз в три дня, а до этого остается вытираться мокрыми полотенцами и стараться выбрасывать меньше мусора На пляже не дежурят спасатели, ни на одном На столбах, где должны быть бутылочки с уксусом, их нет Центр реабилитации черепах выглядит заброшенным Маяк заброшенный, окна разбиты, двери закрыты.. Единственное место, где можно поесть - цены за 2 блюда на человека 70$, за три - 85$, а взять меньше двух на человека нельзя и это без напитков. Для сравнения, в центре Кэрнс мы втроем и с напитками ужинали за 70$-75$. При этом блюда не стабильны, в один день в порцию вошло 4 морских гребешка, а на другой день уже три. Мест, где переодеться нет, только в туалете. При этом туалеты выглядят как в MC Donald’s, грязные, убитые и даже крючок, чтобы сумку повесить не в каждой кабинке найти можно, нужно искать сохранившиеся

Rather than write a burbled review, here are the bullet points: - breakfast is always cold, Bain-Marie’s warm but food cold to begin with when put in there. Bain Marie retains heat, not heats food. Complaints day after day to staff fell on deaf ears. No microwave apparently to heat your cold breakfast up - Room 311 aircon stuck on full & cold, no remote had to change rooms. Technician already aware of it. Room rented out to another sucker without repair done. - Rm 317 tiles cracked, no drying rack, shower drains into bathroom not shower. Bathroom tiler obviously doesn’t understand gravity, or perhaps the building is subsiding? - Hot water takes 10 minutes to come through. Not enough pressure to push it from ground to top floor. - Rain shower head only. No good for shorties or even average height folks. - Internet sporadic, more off than on, even in public areas. Even the TV (on Internet) cuts out. It’s free but it’s honestly rubbish. - No housekeeping until third day after 3pm. Find your own resources - you’re on your own! - Houseguests have to pay for hireage of snorkel equipment. Really? Aren’t you charging enough? - Weekend surcharge; simply filthy gouging. A $14 beer suddenly becomes $16 per can! - Don’t get sucked into booking for Zephyr restaurant, not busy, bookings are not essential as described in the arrival literature; that’s wishful thinking, minimum 2 course charge - go to Foxys instead. - Chipped crockery with grime & bacteria in cracks, yuck! - Balconies noisy - people smoking, wafting in all the time - Constant stream of ferries stinking of diesel at the wharf, leaving them idling, no peace & quiet. As soon as one leaves, another arrives. Do you like Diesel fumes? - Damp wet musty smell in all rooms. Ok it’s subtropical, but so are other places that don’t have this issue - Dive shop cannot accommodate actual diving, third party company visits one day a week, Wednesdays. Tough luck if you’re not here on Wednesday. - Staff rude and uncaring in dive shop. Obviously on wages. No care. - Staff unfriendly in general except for Foxys restaurant & bar: the best staff on the island. Foreigners on their OE mainly, but some good buggers in there. Shame about the rest of the staff, from reception to the gardners; unfriendly. - Toilets at Foxys are disgusting: dirty, stinking & I’m sure the men’s have not been cleaned in the four years since our last visit. Disgusting. That is where most day trippers first go to off the ferries. - Subsidence throughout accommodation; emergency walkway repairs going on, grinding, cutting and drilling all day. Many cracked tiles, cracks in walls, wonky showers as previously mentioned. - Complaint emails left unanswered. Still waiting for a reply from many days ago. - A terrible experience, a resort having the guts flogged out of it, will never be back. Owners obviously have no social conscience for what they are providing. Just want your dollars, with a minimal spend on upkeep unless it’s an emergency, like the walkways collapsing, as we observed. - No evidence of senior staff, all newbies, no supervision or training - No welcome pack - no map given when you arrive - Billing issues: charged for whole bottles instead of per glass; check those receipts! - Booking issues: bookings messed up, nobody taking responsibility. - Beer is $10-14 per can. Per can! - Guests are treated as second class citizens: day trippers are being ripped off for services, food & beverages. To consider this place a “resort” is an overstatement. It should be a “last resort”. Spend your money elsewhere.

Location tropical island good nature walks pristine beach and water surrounds. Zephyr restaurant for dinner was exceptional as were the buffet breakfasts we enjoyed.

The check in procedure was lacking, checked with staff at 3.05pm room not ready, we have your phone number, checked it back with me, room will be ready in the next 15 minutes. Went back 30 mins later oh yes your room is ready. Upon asking why they didn’t ring all I got was crickets, suggested as you do have my number perhaps a text update/call that room won’t be ready and approximate time would be good practice to improve customer service.

Staff were amazing and foxys is always great

Rooms are getting worse every year I visit. The walk ways to the rooms are rotted and I felt like I was going to fall through the deck a number of times. The smell of mould in the rooms are so bad and our room was very dirty. We had a horrible sleep due to the room beside us having nonstop guests so slamming of the front door continually until 10:30pm and guests above us sounded like elephants moving furniture most of the night. All of the staff, from front desk to pool bar and foxys bar were amazing and were so friendly and accommodating.